Amy Lynch
Greenwood,IN
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
CNAC Finance
01.2022 - Current
- Managed a personal monthly portfolio of over 1 million in delinquent accounts and implemented strategies to reduce delinquency.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Continuously finding creative ways to generate contact via extensive skip tracing skills.
- Promoted to Senior account manager in spite of company challenges.
Business to Business Collections
Brown and Joseph
09.2019 - 03.2020
- Located and monitored overdue accounts using billing system to begin collections process.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Overcame objections by applying advanced training and persuasion techniques.
- Recorded information about customers' financial status and collections status efforts.
Education
B. Shepard -
Alan
2004
Skills
- Goals and performance
- Customer relations
- Systems and software expertise
- Teamwork and collaboration
- Goal oriented
- Account management
- CRM systems
- Issue resolution
Timeline
Senior Account Manager
CNAC Finance
01.2022 - Current
Business to Business Collections
Brown and Joseph
09.2019 - 03.2020
B. Shepard -
Alan