Amy Mac Alpine
Naples,FL
Summary
Highly skilled in customer service with valuable experience in elegant and fine dining environments, as a server and bartender. Possessing strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow, contributing significantly to the restaurant's reputation for excellence in service and leading to increased customer satisfaction and repeat business.
Overview
2025
2025
years of professional experience
Work History
Executive Assistant
Icon Fine Arts
REMOTE, NV
05.2020 - 12.2024
- Coordinated multiple schedules using online calendaring system.
- Managed all aspects of catering needs for special events hosted by the organization.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Server & Bartender
Solace Moonlight Lounge
Encinitas, CA
05.2015 - 03.2019
- Implemented feedback from customers to improve service quality and menu offerings.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server & Bartender
Tomasos & Joeys Bistro
Coronado, CA
01.2010 - 01.2014
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during shift as required by law or company policy.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server & Bartender
Taste of Italy
San Diego, CA
01.2007 - 01.2010
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted frequent visitors by name and explained new promotions.
Server
Pine Lake Country Club
, MI
- Assisted in training new servers.
Education
Bachelor of Arts - Business Administration And Management
SUNY Buffalo State
Buffalo, NY01-2000
Skills
- Beverage preparation
- Wine pairing
- Menu item recommendation
- Point of sale (POS) system operations
- Exceptional customer service
- Guest engagement
- Guest relations management
- Safe food handling
- Sales expertise
- Menu memorization
Timeline
Executive Assistant
Icon Fine Arts
05.2020 - 12.2024
Server & Bartender
Solace Moonlight Lounge
05.2015 - 03.2019
Server & Bartender
Tomasos & Joeys Bistro
01.2010 - 01.2014
Server & Bartender
Taste of Italy
01.2007 - 01.2010
Server
Pine Lake Country Club
Bachelor of Arts - Business Administration And Management
SUNY Buffalo State
References
References available upon request.
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