Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Maleh

Valparaiso,IN

Summary

Dynamic professional with a proven track record at Air Zoo, excelling in coaching and mentoring to enhance team performance. Recognized for attention to detail and conflict resolution, I foster positive environments that drive customer satisfaction and operational excellence. Committed to delivering high-quality results while nurturing strong relationships with clients and team members.

Overview

31
31
years of professional experience

Work History

Team Lead

Air Zoo
11.2022 - 03.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Home Cleaner

Self-employeed
05.2020 - 11.2022
  • Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
  • Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
  • Maintained open lines of communication with homeowners regarding scheduling updates or special requests.

Professional Pet Groomer

Self-employeed
09.2010 - 03.2020
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of pets.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.

Professional Driver

ExecuCar
08.2008 - 09.2010
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company's safety record with consistent adherence to traffic laws and regulations.
  • Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
  • Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
  • Updated records with mileage, times, and expenses.

Pet Care Manager

Pet Smart
02.2003 - 08.2008
  • Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
  • Improved team performance through regular training sessions, workshops, and hands-on learning experiences.
  • Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
  • Oversaw all aspects of facility maintenance, ensuring a clean, safe, and comfortable environment for both pets and employees.

Corporate Trainer

Chili's Restaurant
06.1994 - 01.2003
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.

Education

High School Diploma -

Rich South High School
Richton Park, IL
01-1986

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Team Lead

Air Zoo
11.2022 - 03.2025

Home Cleaner

Self-employeed
05.2020 - 11.2022

Professional Pet Groomer

Self-employeed
09.2010 - 03.2020

Professional Driver

ExecuCar
08.2008 - 09.2010

Pet Care Manager

Pet Smart
02.2003 - 08.2008

Corporate Trainer

Chili's Restaurant
06.1994 - 01.2003

High School Diploma -

Rich South High School

Similar Profiles

CREATE PROFILE
Amy Maleh