Brenden Buchanan
Portage
Summary
Operations professional with expertise in streamlining processes and driving operational excellence. Adept at fostering team collaboration and ensuring seamless execution of projects. Valued for reliability and adaptability in dynamic environments, with strong skills in communication and leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER OF OPERATIONS
AIR ZOO
04.2025 - Current
- Enhanced visitor experiences by coordinating building maintenance effectively.
- Maintained grounds aesthetic and safety for patrons and staff enjoyment.
- Ensured ride safety and function for over 250,000 annual guests.
- Coordinated logistics for event setup, ensuring seamless execution and satisfaction.
- Fostered collaboration with maintenance team to resolve issues efficiently.
- Optimized resource allocation through developed maintenance schedules, reducing downtime.
OPERATION & EXHIBIT TECHNICIAN
AIR ZOO
04.2024 - 04.2025
- Ensured seamless operation by swiftly resolving technical issues within a collaborative team.
- Facilitated effective communication among team members during troubleshooting sessions for optimal results.
- Conducted in-depth analysis of technical problems to identify root causes and implement solutions.
- Maintained a proactive approach to prevent future technical complications during operations.
- Developed troubleshooting protocols that enhanced efficiency and reduced downtime in technical operations.
- Assisted in training team members on troubleshooting techniques to foster skill development.
- Coordinated with external vendors to address complex technical issues when necessary.
GUEST EXPERIENCE AMBASSADOR
AIR ZOO
07.2019 - 04.2024
- Ensuring a pleasant and enjoyable experience.
- Resolving problems in an effective manner.
Education
Bachelor of science - Aviation Mgmt and Operations
Western Michigan University
Kalamazoo, MI12.2024
Bachelor of Science - General Business minor
Western Michigan University
Kalamazoo, MI12.2024
Skills
- Scheduling coordination
- Performance analysis
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Technical aptitude
Certification
- FEMA:
- ICS-100
- ICS-700
- Private Pilot’s License
- First Aid/CPR certified by Red Cross
- Forklift certified
- Ariel lift certified
Timeline
ASSISTANT MANAGER OF OPERATIONS
AIR ZOO
04.2025 - Current
OPERATION & EXHIBIT TECHNICIAN
AIR ZOO
04.2024 - 04.2025
GUEST EXPERIENCE AMBASSADOR
AIR ZOO
07.2019 - 04.2024
Bachelor of science - Aviation Mgmt and Operations
Western Michigan University
Bachelor of Science - General Business minor
Western Michigan University