Amy Martinez
Santa Ana,CA
Summary
I consider myself a determined individual, always eager to learn and make a positive impact in people's lives, particularly children. Each work experience has contributed to personal growth, and am now seeking a new and challenging work environment. This opportunity would allow me to apply my current skills and acquire new ones for the future. I am dedicated to excelling at assigned tasks and thrive in building strong teamwork with my friendly personality and positive demeanor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Intervention Assistant
Fountain Valley School District
2021.09 - Current
- Improved student behavior by developing and implementing tailored intervention plans.
- Enhanced communication between parents and school staff for better understanding of individual student needs.
- Conducted thorough assessments for accurate identification of behavioral issues in students.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Reduced classroom disruptions by providing one-on-one assistance to students struggling with behavioral challenges.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Trained fellow educators on effective behavior management techniques, fostering a supportive learning environment for all students.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
- Coordinated with school counselors and psychologists to address the underlying emotional or mental health issues that may contribute to problematic behaviors in students.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Completed observations of students in classroom and social situations.
- Met with teachers to establish goals for students in intervention program.
- Stayed abreast of latest changes by reading publications, attending conferences and completing training.
- Enhanced the IEP process by streamlining communication between teachers, administrators, and parents.
- Evaluated student progress using data-driven assessments to inform future instructional strategies.
Instructional Aide/ Special Education
Ocean View School District
2018.09 - 2021.07
- Under the direction of certificated staff, assist in the presentation of learning materials and work with individual and small groups of children having severe disabilities in various subject matter areas to reinforce class lessons and assist students in completing assignments
- Monitor and assist students use of assistive technology devices according to instruction/guidance of certificated staff
- Assist and supervise in the toilet training, toileting, diapering, dressing, cleaning, feeding, lifting of children as necessary and maintain awareness of disability of each child
- Confer with certificated staff or specialists on programs and materials for students to meet student individual needs as identified on student IEPs.
Technical Service Representative
BEHR Process Corporation
2014.02 - 2018.09
- Inbound calls from US, Canada, Mexico, and Puerto Rico
- Gather customer information and determine their issues by evaluating and analyzing the symptoms of their product problem
- Accurately process and record call transactions using a computer and designated tracking software
- Follow up and make scheduled callbacks to customers where necessary
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Learned, referenced and applied product knowledge information
- Directed calls to appropriate individuals and departments
- Answered product questions with up-to-date knowledge of sales and store promotions
- Generated daily and weekly reports for supervisors.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
Quality Assurance Analyst/ Telemarketer
The Orange County Register
2012.01 - 2012.10
- Trained and supervised new personnel
- Responsible for meeting deadlines as well as keeping track of our teams daily production
- Generated daily and weekly reports for supervisors
- Provided information about available products and services including membership details and purchase advantages
- Overcame objections using friendly, persuasive strategies
- Escalated concerns or problem calls to management staff
- Opened new accounts and documented personal, demographic and payment information in the system
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Skilled at client management software and computer dialing.
Appointment Setter
Consumer Protection Assistance Coalition
2011.04 - 2011.07
- Answer any questions consumers might have about the services provided
- Performed initial client assessment and analysis to begin research process
- Responded to customer requests via telephone and email
- Verified data integrity and accuracy
- Researched and updated all required materials needed for firm and partners.
Education
High School Diploma -
CALEXICO HIGH SCHOOL
Calexico, CA01.2010
Skills
- Strong clerical and phone skills
- Bilingual
- Customer-service oriented
- Project management
- Conflict resolution
- Proficient with MS Word, Excel, and PowerPoint
- Excellent diagnostic skills
- Superior verbal and written communication skills
- Documentation and reporting
- Experience with CRM/Sales force
- Data Entry
- Support Services
- Team Collaboration
- Documentation and reporting
- Leadership
- Exceptional attention to detail
- Experience with CRM/Sales force
- Teamwork Orientation
Certification
- Principals of Applied Behavioral Analysis Certification
- Adult and Child CPR and AED Certified
- Pro-Act Trained (WOCCSE)
Languages
Spanish
Native or Bilingual
Timeline
Behavior Intervention Assistant
Fountain Valley School District
2021.09 - Current
Instructional Aide/ Special Education
Ocean View School District
2018.09 - 2021.07
Technical Service Representative
BEHR Process Corporation
2014.02 - 2018.09
Quality Assurance Analyst/ Telemarketer
The Orange County Register
2012.01 - 2012.10
Appointment Setter
Consumer Protection Assistance Coalition
2011.04 - 2011.07
High School Diploma -
CALEXICO HIGH SCHOOL
- Principals of Applied Behavioral Analysis Certification
- Adult and Child CPR and AED Certified
- Pro-Act Trained (WOCCSE)
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