Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMY MARTINEZ

Pinellas Park

Summary

Dynamic advocate with a proven track record at Hope Villages of America, specializing in crisis intervention and service planning. Expert in providing emotional support and developing comprehensive strategies for domestic violence survivors. Passionate about team collaboration and victim advocacy, consistently enhancing community awareness and resources for those in need.

Overview

13
13
years of professional experience

Work History

Advocate

Hope Villages of America
Clearwater
03.2024 - Current
  • Provided emotional support to participants during difficult times in their lives.
  • Maintained detailed records of all participants' interactions, including notes from meetings and phone calls.
  • Developed and implemented comprehensive service plans for participants affected by domestic violence.
  • Provided crisis intervention and counseling to individuals and families in domestic violence situations.
  • Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
  • Offered referrals to appropriate community resources based on individual needs.
  • Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.

GENERAL MANAGER

Little Caesars
Pinellas Park
12.2020 - 02.2024
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue

LEAD GUEST SERVICE REPRESENTATIVE

Target
Pinellas Park
09.2017 - 12.2020
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Prepared reports on guest satisfaction levels and other metrics
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention

Customer Service Representative

LogistiCare Solutions LLC
Miami
08.2012 - 07.2017
  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensure all company procedures are followed
  • Ensure accurate trip data is input in our systems
  • Demonstrate a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitask effectively and efficiently to extract necessary information from multiple systems
  • Review and educate members on our services and their insurance coverage

Education

Associate of Arts - Social Behavioral Sciences And Human Services

St Petersburg College
St Petersburg
08.2025

High School Diploma -

G Homes Braddock Senior High
Miami, FL
06-2018

Skills

  • Crisis intervention
  • Service planning
  • Advocacy skills
  • Emotional support
  • Team collaboration
  • Safety planning
  • Victim advocacy
  • Community resources

Languages

Spanish
Professional

Timeline

Advocate

Hope Villages of America
03.2024 - Current

GENERAL MANAGER

Little Caesars
12.2020 - 02.2024

LEAD GUEST SERVICE REPRESENTATIVE

Target
09.2017 - 12.2020

Customer Service Representative

LogistiCare Solutions LLC
08.2012 - 07.2017

Associate of Arts - Social Behavioral Sciences And Human Services

St Petersburg College

High School Diploma -

G Homes Braddock Senior High

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AMY MARTINEZ