Amy Matas Raspberry
Minneapolis,MN
Summary
Accomplished leader with a proven track record at Delta Air Lines, Inc, enhancing customer satisfaction and fostering strong relationships. Expert in an elevated customer experience and interpersonal skills, I've driven team success and exceeded performance goals through strategic planning and crisis management. Achieved notable improvements in service standards and problem-solving efficiency.
Overview
33
33
years of professional experience
Work History
Premium Sales Services
Delta Air Lines, Inc
04.2013 - Current
- Established strong relationships with clients, promoting confidence in company's premium services offerings.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Achieved consistent positive reviews from customers by thoroughly understanding their needs and delivering solutions that exceeded expectations.
- Served as liaison between clients and other departments within organization to expedite issue resolution or escalate inquiries as needed appropriately.
- Maintained high levels of compliance with company policies and procedures.
- Resolved escalated customer complaints efficiently, maintaining professionalism throughout interactions with clients.
Community Education Coordinator
Minneapolis Public Schools
08.1994 - 01.2013
- Led professional development sessions for staff members on topics such as classroom management techniques and instructional best practices.
- Recruited trained, and supervised diverse team of volunteers to support program delivery and enhance participant experiences.
- Cultivated positive relationships with school administrators, teachers, parents, and students for more effective collaboration in delivering educational programs.
- Developed strategic partnerships with local organizations, expanding program reach and fostering collaborative opportunities.
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
Executive Director
Raspberry Youth Connection, Inc
07.1996 - 06.2003
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Set organizational goals and objectives to guide and direct organization focus and achieve mission fulfillment.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Aligned department vision, goals, and objectives with organization strategy to achieve consistently high results.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
Suite Level Coordinator
Minnesota Timberwolves
09.1991 - 01.1996
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coached employees through day-to-day work and complex problems.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Elevated customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Bachelor of Arts - History Teacher Education
University of St. Thomas
Saint Paul, MN06.1993
Skills
- Staff Training and Development
- Customer Relationship Management
- Implementing Policies
- Customer Service Standards
- Problem-solving Aptitude
- Decision-making
- Interpersonal Skills
- Coaching and Mentoring
Timeline
Premium Sales Services
Delta Air Lines, Inc
04.2013 - Current
Executive Director
Raspberry Youth Connection, Inc
07.1996 - 06.2003
Community Education Coordinator
Minneapolis Public Schools
08.1994 - 01.2013
Suite Level Coordinator
Minnesota Timberwolves
09.1991 - 01.1996
Bachelor of Arts - History Teacher Education
University of St. Thomas