Amy McCay
Deatsville
Summary
Detail-oriented Surgery Coordinator and Revenue Cycle Specialist with over 20 years of experience in scheduling, insurance verification, and procedure preparation. Proven ability to optimize clinic workflows and improve patient satisfaction through effective coordination and communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Surgery Coordinator/Revenue Cycle Specialist
Jackson Clinic Otolaryngology
Montgomery, AL
07.2003 - Current
- Coordinated patient scheduling for surgical procedures, optimizing clinic workflow and resource allocation.
- Streamlined pre-operative processes by implementing standardized protocols, enhancing patient preparation efficiency.
- Collaborated with surgical teams to ensure accurate information exchange regarding patient care and surgery schedules.
- Managed patient communications, providing clear instructions and support throughout surgical experience to enhance satisfaction.
Surgery Coordinator and Insurance Biller
Whittington, Khouri, and Gentry P.C.
Montgomery, AL
04.2015 - 01.2023
- Coordinated surgical scheduling to optimize operating room utilization and enhance patient flow.
- Managed communication between surgeons, patients, and staff to ensure seamless pre-operative and post-operative care.
- Developed and maintained electronic health records for accurate tracking of patient information and surgical histories.
- Verify insurance, collect copay, surgery coding
- Transmitted claims daily and worked audit trails
Insurance Coordinator/Office Medical Biller
Dr. Warner Pinchback
Montgomery, AL
04.1999 - 07.2003
- Coordinated insurance claims processing to ensure timely reimbursements and compliance with industry regulations.
- Managed patient eligibility verification, enhancing accuracy of coverage information for improved service delivery.
- Developed and maintained relationships with insurance providers, facilitating effective communication and resolution of issues.
- Streamlined documentation processes to reduce claim rejections and expedite payment cycles for patients.
Front Desk Receptionist
Rehab Associates
Montgomery, AL
09.1996 - 04.1999
- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate patient records in electronic systems.
- Responded to inquiries with professionalism, providing essential information regarding services offered.
- Assisted healthcare providers by preparing patient documentation and managing administrative tasks.
Education
High School Diploma -
Skills
- HIPAA compliance
- Scheduling
- Insurance verification
- Patient counseling
- Medical coding
- Procedure preparation
Certification
AAPC Certification: CPC 2015
Timeline
Surgery Coordinator and Insurance Biller
Whittington, Khouri, and Gentry P.C.
04.2015 - 01.2023
Surgery Coordinator/Revenue Cycle Specialist
Jackson Clinic Otolaryngology
07.2003 - Current
Insurance Coordinator/Office Medical Biller
Dr. Warner Pinchback
04.1999 - 07.2003
Front Desk Receptionist
Rehab Associates
09.1996 - 04.1999