Tina VanHeusen
Palm Coast
Summary
Results-driven professional in medical billing and revenue cycle management with extensive experience in behavioral health and telehealth services. Focused on claims management, denial resolution, and insurance follow-up, consistently achieving high accuracy and productivity while enhancing revenue cycle operations.
Overview
10
10
years of professional experience
Work History
Special Projects Lead Coordinator/Revenue Cycle Specialist
Bright Heart Health
2020.06 - 2026.05
- Managed revenue cycle operations, insurance claim follow-up, and billing processes for behavioral health and telehealth services.
- Resolved denied, pending, and rejected claims across Medicare, Medicaid, commercial insurance plans, and behavioral health carve-outs.
- Managed EFT/ERA enrollments, payer portal setup, claim configuration, and insurance workflows.
- Utilized Availity daily for eligibility verification, claim status review, payer communication, and authorizations.
- Submitted and followed up on authorizations and medical records requests.
- Supported special projects and operational initiatives while maintaining high productivity and accuracy.
Advisor
Kareo, Inc.
2018.02 - 2020.05
- Supported medical billing operations across mental health, pediatrics, therapy, podiatry, and workers' compensation specialties.
- Submitted electronic and paper claims, including CMS-1500 and UB billing.
- Managed claims follow-up, appeals, eligibility verification, reporting, and provider communications.
- Processed daily payment postings and reconciled accounts for accuracy.
- Utilized billing software to enter payments and maintain account records efficiently.
Pharmacy Technician
Walmart
2016.06 - 2017.05
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Collaborated with healthcare providers to resolve medication-related issues.
- Verified insurance information and processed billing for pharmacy services.
- Assisted pharmacists with inventory management and medication storage.
- Maintained cleanliness and organization of pharmacy workspace and equipment.
Education
GED -
Seminole State College of Florida
Sanford, FL2008-01
Medical Billing and Coding Diploma -
Daytona College
Ormond Beach, FLAssociate of Arts (AA) - Psychology
Daytona State College
Daytona Beach, FLSkills
- Revenue cycle management
- Medical billing and coding
- Behavioral health billing
- Telehealth billing
- Denial management
- Insurance verification
- CMS billing
- EFT/ERA enrollment
- HIPAA compliance
- Revenue cycle analytics
- Microsoft Office Suite proficiency
- Remote work operations
Professional References
- Carol Massier, Account Manager, Bright Heart Health, cmassier@brighthearthealth.com, 925-998-6741
- Brooke Loveman, Account Executive, Brightway Insurance, brooke.loveman@brightway.com, 386-597-8200
- Sarah Pelletier, Practice Manager II, AdventHealth, sarah.pelletier@adventhealth.com, 303-649-3380
Timeline
Special Projects Lead Coordinator/Revenue Cycle Specialist
Bright Heart Health
2020.06 - 2026.05
Advisor
Kareo, Inc.
2018.02 - 2020.05
Pharmacy Technician
Walmart
2016.06 - 2017.05
GED -
Seminole State College of Florida
Medical Billing and Coding Diploma -
Daytona College
Associate of Arts (AA) - Psychology
Daytona State College