Douglas Minnis
Detroit,MI
Summary
Results-oriented professional seeks role in a supportive environment that encourages growth. Demonstrates strong reasoning and decision-making skills, thriving under pressure with minimal supervision. Quick learner with a proven ability to organize and manage multiple tasks efficiently. Skilled in various Windows-based systems and programs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Revenue Cycle Specialist
Centra Medical Group
Lynchburg, VA
01.2022 - Current
- Achieved top performer status for 12 consecutive months in 2022 and maintained performance into 2023.
- Processed third-party medical claims, ensuring accurate and timely submissions to enhance reimbursement rates.
- Collected and entered claim information, validated and corrected rejected claims, and submitted claims to third-party payers for reimbursement.
- Works with the computerized practice management system for the validation, submission, and processing of insurance and self-pay claims.
- Assigns and monitors workload and process workflow for an assigned group of employees.
- Provided ongoing education and on-the-job training to staff, identifying opportunities for skill enhancement and knowledge improvement.
- Work closely with management to set key performance indicators, monitor performance, and provide feedback up and down the department chain.
Long Term Care Insurance Agent
Genworth Financial
Lynchburg, VA
11.2017 - 04.2021
- Served as licensed insurance agent across all 50 states, guiding clients in selecting appropriate long-term care insurance solutions.
- Completed specialized training in Partnership Program for NY, IN, CA, and CT, enhancing expertise in state-specific insurance offerings.
- Earned top performance rating in 2018 for delivering exceptional service and client satisfaction.
Senior CSR/LTC Problem Resolution Specialist/Agent(support)
Genworth Financial
Lynchburg, VA
04.2011 - 11.2017
- Licensed to sell LTC in all US states
- Frontline Representative for Long Term Care Division.
- Achieved recognition for consistently maintaining call quality standards, enhancing customer satisfaction.
- Processed assigned tasks efficiently in accordance with departmental guidelines.
- Facilitated onboarding and training of new hires on company procedures, ensuring effective integration into the team.
- Earned multiple awards, including Wall of Stars, Excellence Award, and DALBAR, for outstanding contributions and service excellence.
Customer Care Agent/GBM Disconnects Agent/ Account Support Representative
StarTek- Qwest Communications
Lynchburg, VA
08.2008 - 03.2011
- Managed account and base for global business clients, including service reviews, inventory maintenance, contract renewals, customer calls, and meetings.
- Managed billing processes by reviewing invoicing, resolving issues, making credit adjustments, and handling soft collections, ensuring accurate account management.
- Responded to customer inquiries and concerns effectively.
- Qualified customer disconnect requests and submitted disconnect orders.
- Followed up to resolve outstanding billing issues from disconnect requests, facilitating smoother customer transitions.
- Managed order implementation and tracking, including all orders, billing, and follow-up.
- Provided after-hours support via pager, ensuring ongoing care for client needs.
- Role model to team based on quality and knowledge base of disconnect processes and procedures
- Developed expertise in VOIP products, enhancing support capabilities.
- Recognized as Employee of the Month in January 2009 for exceptional performance.
- Recognized for Excellence, Wall of Stars, Principles luncheon, several Excellent CTS ratings, and customer kudos
Office Director
Access World Talent
Denver, CO
05.2007 - 04.2008
- Managed daily office operations, focusing on talent selection and development to enhance team capabilities.
- Managing staff to include, Talent Executive, and casting personnel.
- Oversaw photo shoot scheduling, booking, and procurement of studio locations to ensure seamless execution of projects.
- Demonstrated extensive knowledge of industry trends and practices.
Office Director
One Source Talent
San Diego, CA
06.2005 - 04.2007
- Oversaw Open Call evaluation process, presentations, scout orientation, hiring, and training to ensure effective talent acquisition.
- Managed staff including Talent Specialist, Talent Coordinators, assistants, and interns to foster a collaborative work environment.
- Managed daily office operations, including talent selection and development.
- Oversaw photo shoot scheduling and booking, including procurement of studio locations, to facilitate seamless production operations.
- Demonstrated extensive knowledge of industry trends and practices.
Project Manager
AT&T
Southfield, MI
06.1999 - 04.2005
- Implemented corporate and customer service installation orders, ensuring timely execution in local service division.
- Collaborated with support organizations to align services with customer expectations.
- Scheduled daily local operations to ensure adherence to order due dates.
- Facilitated communication with customers, vendors, sales staff, and operations team to address inquiries and resolve issues.
- Technical knowledge of Frame relay, ATM, T-1, channel-bank and other CPE issues.
Skills
- Revenue cycle management
- Claims processing
- Medical billing
- Medical coding
- Claims review
- Claims proficiency
- Insurance verification
- Payment posting
- Payment reconciliation
- Denial management
- Analyzing claims
- Insurance collaboration
- Accounts receivable management
- Billing expertise
- Workflow optimization
- HIPAA compliance
- Financial forecasting
- Customer relationship management
- Project management
- Problem solving
- Project management
Certification
• Life Insurance/health insurance with Specialty in Long Term Care (all US states)
• Medical/Retail Collections (NY state 1992)
• Medical billing
• CPT AND ICD9 coding (NY state 1989)
• AHIP Designation (2015) Long Term Care Professional
• LOMA Certified in Long Term Care (2015)
* LEAN Six Sigma Certified
* AI knowledgeable
• Medical/Retail Collections (NY state 1992)
• Medical billing
• CPT AND ICD9 coding (NY state 1989)
• AHIP Designation (2015) Long Term Care Professional
• LOMA Certified in Long Term Care (2015)
* LEAN Six Sigma Certified
* AI knowledgeable
References
available upon request
Timeline
Lead Revenue Cycle Specialist
Centra Medical Group
01.2022 - Current
Long Term Care Insurance Agent
Genworth Financial
11.2017 - 04.2021
Senior CSR/LTC Problem Resolution Specialist/Agent(support)
Genworth Financial
04.2011 - 11.2017
Customer Care Agent/GBM Disconnects Agent/ Account Support Representative
StarTek- Qwest Communications
08.2008 - 03.2011
Office Director
Access World Talent
05.2007 - 04.2008
Office Director
One Source Talent
06.2005 - 04.2007
Project Manager
AT&T
06.1999 - 04.2005