Amy McEntyre
Bauxite,AR
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities, combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Patient Care Technician
Saline Memorial Hospital
07.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, pulse, and oxygen intake levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured patient and family comfortability during their stay within the facility and assisting with discharge duties upon patients release or transfer.
Medical Assistant
Bryant Family Managed Care
03.2010 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Patient Care Technician
Pleasant Hill Adult Services
03.2021 - 06.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking within an in home living facility.
Customer Service Manager
Walmart
01.2015 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
Education
Medical Assisting
Remington College
2010
High School Diploma -
Forrest City High School
Forrest City, AR05.1994
Skills
* Venipuncture
* Medical Records
* EMR Systems
* EHR Systems
* Administering Injections
* Customer Service
* Medical Scheduling
* Vital Signs
* Phlebotomy
* Physiology Knowledge
* ICD-10 Coding
* Patient Care
* Reliable
Certification
- CNA - Certified Nurse Assistant : May 2023 to May 2025
- Basic Life Support Certification/ CPR : May 2023 to May 2025
- CMA - Certified Medical Assistant
Timeline
Certified Nursing Assistant/Patient Care Technician
Saline Memorial Hospital
07.2023 - Current
Patient Care Technician
Pleasant Hill Adult Services
03.2021 - 06.2023
Customer Service Manager
Walmart
01.2015 - 03.2021
Medical Assistant
Bryant Family Managed Care
03.2010 - 10.2023
Medical Assisting
Remington College
High School Diploma -
Forrest City High School