Amy McKinney
Elgin,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AmeriMed
05.2020 - 04.2023
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Accurately filed and organized charts
- Prioritized daily assignments as directed by the department manager, as well as performed varies other support task to aid the other departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Executive Administrative Assistant
Hilliary Communications
06.2018 - 04.2020
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Scheduled appointments and handled calenders for senior leadership.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Answered high volume of phone calls and email inquiries.
Customer Service Representative
MobilexUSA
11.2016 - 06.2017
- Answered up to a 130 calls a day
- Had an average call time of two minutes or less
- Kept the nurse's happy by providing excellent customer service
- Entered all ancillary orders and e-faxes on a daily bases.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant/Customer Service Specialist
American Management
01.2001 - 07.2016
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
- Answered telephones and transferred calls to appropriate staff members
- Sorted and distributed incoming communication data, including faxes, letters and emails
- Monitored and maintained the organization’s website
- Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
- Organized the scheduling of meetings, conferences, and events; distributed minutes for them
- Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations
- Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys
- Created spreadsheets and presentations for corporate executives
- Filed and recorded corporate documentation, electronic files, inventories and reports
- Purchased office equipment and supplies – contacted vendors and subcontractors
- Established and implemented administrative policies and procedures for the office
- Filed and recorded corporate documentation, electronic files, inventories and reports.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Performed research to collect and record industry data.
Dispatcher/Customer Service
GodSpeed Plumbing
12.1996 - 12.2000
- Assigned service/work schedules for workers as per their area of work
- Received work orders and tenders from superiors and dispatched them to personnel
- Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts
- Estimated workforce requirement and equipment needed to complete particular projects
- Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them
- Tracked and submitted working hours of employees to payroll department
- Documented records for dispatches including equipment used and charges incurred to be added to the management budget.
Education
High School Diploma -
JJ Pearce High School
Richardson, TX05.1998
Skills
- Bookkeeping
- Sales Experience
- Microsoft Office
- Customer service
- Office Management
- Administrative Experience
- Phone etiquette
Certification
Powerpoint (10+ years)
Word (10+ years)
Excel
Quickbooks (10+ years)
Typing (10+ years)
Data Entry (10+ years)
Sales (10+ years)
Team Building (10+ years)
Marketing (10+ years)
Customer Service Skills (10+ years)
10-Key (10+ years)
Hospitality (10+ years)
Dispatch (5 years)
Training (10+ years)
Accounts Payable (10+ years)
Accounts Receivable (10+ years)
Collections (10+ years)
Human Resources (5 years)
Money Handling (10+ years)
Order Entry
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Licensed Oklahoma Insurance Agent
I obtained my Resident Producer Insurance License in 2022
Timeline
Customer Service Representative
AmeriMed
05.2020 - 04.2023
Executive Administrative Assistant
Hilliary Communications
06.2018 - 04.2020
Customer Service Representative
MobilexUSA
11.2016 - 06.2017
Administrative Assistant/Customer Service Specialist
American Management
01.2001 - 07.2016
Dispatcher/Customer Service
GodSpeed Plumbing
12.1996 - 12.2000
High School Diploma -
JJ Pearce High School
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