Open To Work
Amy Meinert
Cottonwood,AZ
Summary
Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Overview
19
19
years of professional experience
Work History
Corporate Operations Administrator
Pink Jeep
Sedona
01.2016 - Current
- Submitted quarterly reports to the USFS to ensure compliance with regulations and ensure payments are accurate..
- Enhanced communication between departments through regular meetings, reports, and updates.
- Wrote processes to ensure employee compliance with company SOPs.
- Designed and maintained an employee resource website, initially on Google Drive, now on the M365 platform.
- Maintained inventory descriptions on 3rd party websites and ensured API was connected to allow for efficient sales across a variety of platforms.
- Coordinated meetings for department both in office and remotely via Zoom and Google Meet.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Led training sessions for new employees, fostering knowledge transfer and skill development within the team.
CSR Supervisor
Pink Jeep
Sedona
01.2013 - 01.2016
- Oversaw customer service representatives to ensure high levels of customer satisfaction.
- Supported recruitment and onboarding initiatives to ensure new representatives achieved career readiness.
- Designed and executed various incentive initiatives to motivate sales teams and strengthen employee collaboration.
- Directed customer service team operations, acting as a liaison to uphold safety standards and environmental integrity during public activities.
Customer Service Representative 1-3
Pink Jeep
Sedona
01.2007 - 01.2016
- Managed high-volume calls while maintaining professionalism and empathy.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Environmental Science
Oregon State University
Corvallis, OR01-2028
Skills
- Staff training
- Document management
- Quality assurance
- Operations management
- Management
- Team Training
- Verbal and written communication
- Technology
Accomplishments
- Thoroughly tested proprietary software and worked with our programmer to resolve bugs prior to software deployment.
- Helped with the setup and opening of 3 new tour offices across the states
- Developed Employee Knowledge Base websites for employees to reference
- Served as a committee member on the Share it Forward charity for 3 years
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Corporate Operations Administrator
Pink Jeep
01.2016 - Current
CSR Supervisor
Pink Jeep
01.2013 - 01.2016
Customer Service Representative 1-3
Pink Jeep
01.2007 - 01.2016
Bachelor of Science - Environmental Science
Oregon State University