Amy Middendorf
Lawrenceburg,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Manager of Clinical Services, RN
American Mercy Homecare
Lawrenceburg
04.2001 - Current
- Guided clinical team in achieving key performance indicators aligned with licensure requirements
- Coached and mentored team members to meet established goals and quality standards
- Completed supervisory co-visits with staff to review and support high -quality patient care
- Ensured timely and accurate workflow processing, supporting operational efficiency
- Reviewed documentation to meet regulatory,operational and financial requirements
- Fostered positive staff morale by promoting team spirit, belonging, and recognizing accomplishments, enhancing work environment with transparent communication
- Acted as a resource for internal and external customers, providing guidance and support to enhance service delivery
- Interviewed and selected candidates for direct-report roles
Education
Diploma - Registered Nurse
Christ Hospital School of Nursing
08.1992 - 05.1995
Skills
- Improving clinical quality outcomes
- Care coordination
- Employee supervision
- Client relations
Certification
- CPR certified
- RN licensure
Timeline
Manager of Clinical Services, RN
American Mercy Homecare
04.2001 - Current
Diploma - Registered Nurse
Christ Hospital School of Nursing
08.1992 - 05.1995