Amy Miller

• Maintain competency in diverse clinical settings by regularly floating between units, adapting quickly to unique patient populations and environments.
• Prevent complications through early identification of potential issues and prompt intervention when necessary.
• Conduct thorough documentation of patient assessments, interventions, and outcomes in electronic health records.
• Monitor vital signs and assessed patient conditions, adjusting care strategies as necessary.
• Educate patients and families on health management, medication usage, and discharge instructions.
• Improve patient outcomes by consistently providing high-quality care and effectively prioritizing tasks in fast-paced, dynamic environments.
• Collaborate with interdisciplinary teams to develop comprehensive treatment plans, optimizing patient care and recovery.
• Build strong patient relationships through trust-building activities like empathetic communication and consistent follow-up on care plan progress.

Care coordination and discharge planning

• Coordinated seamless transitions of care from the acute setting by communicating effectively with patients, families, and interdisciplinary teams.
• Collaborated virtually with physicians, social workers, case managers and specialists to ensure patients received comprehensive coordinated care after discharge.
• Facilitated timely discharge planning by ensuring post-hospital needs, such as follow-up appointments, home health services, and medical equipment arranged.

Patient Assessment and care planning

• Performed comprehensive virtual assessments to identify patient needs, risk factors, and social determinants of health to inform individualized care plans.
• Utilized telehealth platforms to monitor patient vitals, track progress, and evaluate effectiveness of treatment plans, facilitating timely interventions.
• Developed and implemented virtual care plans for medically complex patients, resulting in reduced hospital readmissions and improved patient compliance.

Patient and family advocacy and education

• Provided extensive patient and family education via video conferencing on new diagnoses, discharge instructions, medication management, symptom monitoring and follow up care.
• Empowered patients through remote support and education to increase engagement and promote self-management of their health conditions.
• Communicated and addressed patient and family needs, concerns and barriers to care with multidisciplinary team

Technology and communication

• Leveraged virtual communication tools, such as secure messaging and video conferencing, to build strong rapport and ensure effective, empathetic interactions with patients.
• Managed and documented detailed case notes and patient records in Epic
• Effectively navigated and troubleshot technical issues during virtual patient encounters to ensure continuity of care and positive patient experience.
• Virtually teach clinical problem solving to bedside staff through instructing, modeling, coaching and facilitating

Achievement of CAVRN (Certified Acute-Care Virtual RN)

• Charge Nurse experience assisting nurses with workflow management, patient assignments and provided support and resources to staff, directly communicated to supervisor.
• Preceptor to new nursing residents
• Provided direct quality care to Telemetry, Oncology, Med-Surg, Orthopedic, Family Birthing Center and Hospice patients including monitoring, recording and evaluating medical conditions
• Coordinated management of different care team disciplines to deliver seamless care and therapy to patients.
• Effectively displayed empathy while communicating with patients of all ages and ethnic backgrounds, providing excellent medical care and treatment.
• Patient education and discharge planning.
• Provided life saving measures to patients during emergent and critical situations.

• Charge Nurse
• Coordinated care from admission to discharge.
• Provided direct quality patient care, stabilized patients, and determined next course of action.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Evaluated patient histories, complaints, and current symptoms.