Amy Mitchell
Atlanta,GA
Summary
Results driven business analyst with an excellent reputation for resolving problems, improving customer satisfaction, and driving product improvements.
Currently seeking a position that would allow me to collaborate with both product owners and developers to identify the most efficient and beneficial solutions to meet customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Engineer II
Cvent
Atlanta, Georgia
01.2018 - 01.2022
- Collaborated with management and developers to ensure requirements are met
- Acted as product SME and answered any questions around product understanding or possible issues from members outside of the sprint team
- Used customer insights to drive and guide the development of new offerings
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity
Business Analyst
Cvent
Atlanta, GA
07.2015 - 01.2018
- Worked closely with software development and testing team members to design and develop robust analytics solutions to meet client requirements for functionality, scalability and performance
- Developed wireframes and mockups for new website designs
- Mapped current business and operational processes and offered recommendations for improvement
- Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases
Business Analyst
Sai Global Solutions Inc.
Atlanta, Georgia
09.2014 - 06.2015
- Prioritized and documented product requirements, user stories and design for feature enhancements for existing and new application modules
- Collaborated with quality assurance team members to make sure feature enhancements work as expected
- Maintained and groomed product backlog to insure user stories were well formed with acceptance criteria
Business Analyst
Verizon
Alpharetta, GA
01.2014 - 09.2014
- Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications
- Acted as point of contact for all team members leading up to product releases
- Oversaw all release note entries and kept all documentation up to date based on the current version of the project
- Created workflow diagrams to clearly demonstrate processes and timelines
Education
Bachelor of Science - Management Information Systems
The University of Alabama
Tuscaloosa, AL12.2013
Skills
- Multi-Tasking
- Creative Design
- Manual and Automated Testing
- Jira Administration
- Analytical Problem Solving
- Continuous Improvement
- Project Coordination
- Adobe Creative Suite
Certification
Certified Scrum Product Owner
Certified Scrum Master
Timeline
Quality Engineer II
Cvent
01.2018 - 01.2022
Business Analyst
Cvent
07.2015 - 01.2018
Business Analyst
Sai Global Solutions Inc.
09.2014 - 06.2015
Business Analyst
Verizon
01.2014 - 09.2014
Bachelor of Science - Management Information Systems
The University of Alabama