Amy Montana
Lynnwood,WA
Summary
Driven, capable and experienced pharmacy team member proficient in assisting pharmacists with preparing medication orders and meeting patient needs. Safety-oriented and well-organized with solid experience coordinating with pharmacists, prescribers and colleagues to address issues. Good relationship-building and multitasking skills. Eager to bring talent and team-oriented expertise to the PA team. I am dedicated to collaboratively deliver exceptional customer service to our patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II
Seattle Childrens Hospital
11.2021 - Current
- Fills and dispenses unit dose, IV Admixtures, and/or chemotherapeutic medications under the direction of pharmacists
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
Certified Pharmacy Technician (CPhT)
Walgreens
01.2021 - Current
- Engages customers and patients offering assistance with products and services
- Resolves customer issues and answers questions
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision
- Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
Pharmacy Assistant
Walgreens
01.2018 - 04.2018
- Completed 200 Hour Pharmacy Technician Extern-ship and hired on as a Pharmacy Assistant
- Fully trained in all aspects of the pharmacy including- Refill requests, filling prescriptions, answering phones, insurance verification, inputting and verifying benefits
- Stocking and sanitary cleaning
- Verification of expiration dates, assist customers with questions, etc
- Requests transfers, type and fill correct medications- Orals, suspensions, ointments & creams.
Receptionist Supervisor
Sodo Vision Care
07.2016 - 12.2016
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Handled insurance coverage and benefits.
- Scheduled eye, diabetic and contact lens appointments according to specialized ophthalmologist
Patient Appointment & Registration Specialist
Pacific Medical Centers
02.2016 - 07.2016
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Expedited appointment scheduling by working closely with clinical staff to allocate resources effectively.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
Scheduler
TRA Medical Imaging
03.2014 - 10.2014
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
Skills
- Problem-solving, Team Collaboration and attention to detail
- Confidentiality, HIPAA and Healthcare regulations
- Workflow Optimization
- Interpreting, Processing and dispensing Medication Orders
- Drug safety
- Interpreting and Processing Medication Orders
- Prioritization and Organization
Certification
Certified Pharmacy Technician (CPhT), 05/2018, Active Pharmacy Technician License through WA State DOH, VA60888545, Passed PTCB Examination May 2018 - PTCB Active CPht- 30071646, Anatomy/Physiology, Federal and State Law, Nuclear Pharmacy, IV admixtures, Compounding, Pharmacy Operations/Management, Pharmacy Ethics, AIDS/HIPAA Certifications, Hospital/Retail Lab, Pharmaceutical Calculations, Customer Service
Timeline
Pharmacy Technician II
Seattle Childrens Hospital
11.2021 - Current
Certified Pharmacy Technician (CPhT)
Walgreens
01.2021 - Current
Pharmacy Assistant
Walgreens
01.2018 - 04.2018
Receptionist Supervisor
Sodo Vision Care
07.2016 - 12.2016
Patient Appointment & Registration Specialist
Pacific Medical Centers
02.2016 - 07.2016
Scheduler
TRA Medical Imaging
03.2014 - 10.2014