Nicole Stewart
Luther,OK
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Mercy Pharmacy Crimson Spire. Skilled in optimizing workflow and managing drug inventory, I excel in enhancing patient satisfaction through exceptional customer service and effective problem-solving. Committed to maintaining compliance with HIPAA regulations while ensuring accurate medication dispensing and inventory management.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician II
Mercy Pharmacy Crimson Spire
Oklahoma City, OK
10.2023 - Current
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory records and managed stock levels effectively.
- Supported patients with prescription refills and medication inquiries.
- Operated pharmacy software to process prescriptions and manage patient profiles.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Implemented safety protocols to maintain a clean and organized pharmacy environment.
- Trained new staff on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Streamlined drug distribution processes, reducing wait times for patients.
- Utilized pharmacy management software to process prescriptions efficiently.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Walmart
Edmond, OK
12.2011 - 10.2023
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels, ensuring availability of medications and supplies.
- Processed insurance claims and handled patient billing inquiries.
- Educated customers on proper medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy work areas.
- Operated pharmacy software to manage prescription records and patient information.
- Collaborated with healthcare professionals to optimize patient care outcomes.
Customer Service Representative/Cashier
Walmart
Edmond, OK
07.2006 - 11.2011
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers in locating products and navigating store layout to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring timely service during peak hours.
- Trained new staff on customer service protocols and company policies to maintain high standards.
- Collaborated with management to implement process improvements that increased operational efficiency.
- Handled escalated customer complaints with professionalism, resulting in improved satisfaction rates.
- Conducted regular audits of cash register accuracy and resolved discrepancies efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - English
Rose State College
Oklahoma City, OKBachelor of Arts - Creative Writing
University of Central Oklahoma
Edmond, OK05.2012
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Pharmacy and customer records management
- Pharmacy law compliance
- Healthcare regulations
- Drug inventory management
- Advanced math skills
- Medication storage procedures
- FDA drug safety guidelines
- Medication therapy management
- FDA and HIPAA compliance
- Ordering and stocking medications
- Supporting pharmacy operations
- Point of sale systems proficiency
- Pharmacy operations
- Insurance reconciliation
- Resolving customer issues
- Troubleshooting malfunctioning equipment
- Quality assurance and control
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- Team coordination
- Certified pharmacy technician (cpht)
- Employee training
Timeline
Pharmacy Technician II
Mercy Pharmacy Crimson Spire
10.2023 - Current
Pharmacy Technician
Walmart
12.2011 - 10.2023
Customer Service Representative/Cashier
Walmart
07.2006 - 11.2011
Associate of Arts - English
Rose State College
Bachelor of Arts - Creative Writing
University of Central Oklahoma