Amy Montoya
San Antonio,Texas
Summary
An energetic and adaptable individual with strong interpersonal skills and a collaborative mindset. Demonstrates a foundational understanding of teamwork and project coordination, along with proficiency in MS Office and basic data analysis. Committed to contributing to team success and streamlining operational processes.
Overview
4
4
years of professional experience
Work History
Team Associate
Walmart
07.2024 - Current
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
FRAUD SPECIALIST II
JP Morgan Chase
07.2023 - 07.2024
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Performed identity authentication to secure and safe guard compromised financial accounts.
- Optimized fraud investigation workflows, accelerating resolution times and minimizing customer impact.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
RECEPTIONIST
Rudy Castillo Law Firm
12.2022 - 05.2023
- Answered phone promptly directed incoming calls to the correct offices and resolved client questions or concerns in escalations
- Maintained confidentiality of information regarding clients and company and assisted with onboarding new clients and securing paperwork completion
- Maintained visitor logs for entering and leaving the facility for security purposes
- Handled cash transactions and maintained sales and payments records accurately
PATIENT COORDINATOR
San Antonio Eye Center
09.2021 - 01.2022
- Answered a high volume of incoming calls and assisted walk-in patients to schedule appointments in the clinic or at other operating partner locations
- Acted as the main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication
- Maintained confidentiality of patient data and conditions to safeguard health information
- Educated patients by explaining preparation instructions for upcoming procedures and Tests
PATIENT SERVICES REPRESENTATIVE
WellMed Medical Management
06.2021 - 09.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Scheduled preventative healthcare appointments for patients with high-risk indicators of chronic disease development
- Handled customer service inquiries in person, via telephone, and through email
- Entered patient demographic and insurance data into the electronic medical record system
Education
Associate of Applied Science A.A.S - Court Reporting Computer-Aided Transcription (CAT)
San Antonio College
San Antonio, TX08.2024
Certification - Certified Nursing Aide
Amarillo College
Amarillo, TX08.2019
Skills
- Decision-making capacity
- Willingness to learn
- Positive attitude
- Teamwork and collaboration
- Customer service
- Computer skills
Languages
Spanish
English
Timeline
Team Associate
Walmart
07.2024 - Current
FRAUD SPECIALIST II
JP Morgan Chase
07.2023 - 07.2024
RECEPTIONIST
Rudy Castillo Law Firm
12.2022 - 05.2023
PATIENT COORDINATOR
San Antonio Eye Center
09.2021 - 01.2022
PATIENT SERVICES REPRESENTATIVE
WellMed Medical Management
06.2021 - 09.2021
Associate of Applied Science A.A.S - Court Reporting Computer-Aided Transcription (CAT)
San Antonio College
Certification - Certified Nursing Aide
Amarillo College