Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Websites
Timeline
Generic

AMY MOODY

Bellingham

Summary

Dynamic Implementation Project Manager with a proven track record at Brivity & Place, adept at client onboarding and risk analysis. Skilled in fostering teamwork and effective communication, I successfully managed multiple accounts, optimizing platform usage and driving ROI. Committed to delivering results and enhancing customer satisfaction through strategic project planning.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Implementation Project Manager

Brivity & Place
Bellingham
04.2022 - Current
  • Oversaw 30 to 50 accounts simultaneously, ensuring high levels of service.
  • Communicated project updates to stakeholders and adjusted timelines to meet deadlines.
  • Managed project documentation and tracked progress against milestones.
  • Assessed project risks and formulated mitigation plans to proactively address potential issues.
  • Developed client onboarding processes to enhance platform usage and maximize ROI.
  • Performed market research to uncover emerging trends, customer needs, and competitor strategies to inform project direction.

ETL Service & Engagement

Target
Marysville
10.2021 - 04.2022
  • Led and oversaw front end team of 65 members, managing $13 million in annual revenue.
  • Mentored and managed customer-focused team to foster collaboration and achieve measurable results.
  • Analyzed store results to identify improvement areas and developed targeted strategies for enhanced performance.
  • Supported team members' growth by creating development opportunities aligned with their roles.

Barista

Starbucks Coffee Company
12.2013 - 10.2021
  • Delivered exceptional customer service by actively engaging with customers and promptly addressing their needs.
  • Prepared handcrafted beverages following standardized recipes and procedures.
  • Trained new baristas on beverage preparation techniques and customer service standards to ensure consistent quality and service.
  • Maintained cleanliness and organization of the work area and equipment.
  • Collaborated with team members to foster a positive work environment and streamline workflow.
  • Stocked inventory levels to ensure availability of products during peak hours.

  • Participated in promotions by effectively communicating special offers to customers.

Shift Supervisor

Starbucks Coffee Company
12.2013 - 10.2021
  • Oversaw daily operations of high-volume coffee shop, ensuring seamless service delivery.
  • Trained and mentored new baristas to uphold customer service standards, enhancing customer satisfaction.
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Addressed customer complaints effectively, fostering a positive store atmosphere.
  • Promoted a culture of teamwork and collaboration among staff members.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Managed inventory levels and placed orders for supplies.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.

Assistant Store Manager

Starbucks Coffee Company
12.2013 - 10.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Led daily operations to enhance customer service and store efficiency.
  • Trained and mentored team members on product knowledge and service standards.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Engaged with customers to create a welcoming and friendly store atmosphere.
  • Implemented inventory management practices to ensure stock availability.
  • Oversaw daily cash handling procedures and reconciled discrepancies.
  • Developed promotional displays to attract customers and boost sales.

Store Manager

Starbucks Coffee Company
12.2013 - 10.2021
  • Managed daily store operations and ensured efficient workflow.
  • Oversaw inventory management and maintained optimal stock levels.
  • Executed merchandising strategies that increased visibility and sales of seasonal products.
  • Developed and delivered training programs to improve customer service skills among team members.
  • Addressed and resolved customer complaints promptly to maintain high satisfaction levels.
  • Ensured compliance with health and safety regulations in the store environment.
  • Fostered a positive work culture through team-building activities and recognition programs.
  • Collaborated with corporate on promotional events and marketing initiatives.
  • Recruited, trained and supervised new employees.

Education

Certification - Project Management

Wilmington University
New Castle, DE
07.2022

Skills

  • Project Management
  • Project planning
  • Schedule management
  • Risk analysis
  • Stakeholder engagement
  • Client onboarding
  • CRM management
  • Task prioritization
  • Problem solving
  • Critical Thinking
  • Leadership
  • Effective Communication
  • Relationship building

Certification

Scrum Alliance, 1624047, 07/01/22, 08/01/28

Volunteer Experience

Greater Bellingham Running Club (GBRC), Volunteer, 01/01/22, Present, Annually volunteer at one of their yearly events.

Timeline

Implementation Project Manager

Brivity & Place
04.2022 - Current

ETL Service & Engagement

Target
10.2021 - 04.2022

Barista

Starbucks Coffee Company
12.2013 - 10.2021

Shift Supervisor

Starbucks Coffee Company
12.2013 - 10.2021

Assistant Store Manager

Starbucks Coffee Company
12.2013 - 10.2021

Store Manager

Starbucks Coffee Company
12.2013 - 10.2021

Certification - Project Management

Wilmington University
AMY MOODY