AMY MOODY
Bellingham
Summary
Dynamic Implementation Project Manager with a proven track record at Brivity & Place, adept at client onboarding and risk analysis. Skilled in fostering teamwork and effective communication, I successfully managed multiple accounts, optimizing platform usage and driving ROI. Committed to delivering results and enhancing customer satisfaction through strategic project planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation Project Manager
Brivity & Place
Bellingham
04.2022 - Current
- Oversaw 30 to 50 accounts simultaneously, ensuring high levels of service.
- Communicated project updates to stakeholders and adjusted timelines to meet deadlines.
- Managed project documentation and tracked progress against milestones.
- Assessed project risks and formulated mitigation plans to proactively address potential issues.
- Developed client onboarding processes to enhance platform usage and maximize ROI.
- Performed market research to uncover emerging trends, customer needs, and competitor strategies to inform project direction.
ETL Service & Engagement
Target
Marysville
10.2021 - 04.2022
- Led and oversaw front end team of 65 members, managing $13 million in annual revenue.
- Mentored and managed customer-focused team to foster collaboration and achieve measurable results.
- Analyzed store results to identify improvement areas and developed targeted strategies for enhanced performance.
- Supported team members' growth by creating development opportunities aligned with their roles.
Barista
Starbucks Coffee Company
12.2013 - 10.2021
- Delivered exceptional customer service by actively engaging with customers and promptly addressing their needs.
- Prepared handcrafted beverages following standardized recipes and procedures.
- Trained new baristas on beverage preparation techniques and customer service standards to ensure consistent quality and service.
- Maintained cleanliness and organization of the work area and equipment.
- Collaborated with team members to foster a positive work environment and streamline workflow.
- Stocked inventory levels to ensure availability of products during peak hours.
- Participated in promotions by effectively communicating special offers to customers.
Shift Supervisor
Starbucks Coffee Company
12.2013 - 10.2021
- Oversaw daily operations of high-volume coffee shop, ensuring seamless service delivery.
- Trained and mentored new baristas to uphold customer service standards, enhancing customer satisfaction.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Addressed customer complaints effectively, fostering a positive store atmosphere.
- Promoted a culture of teamwork and collaboration among staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Managed inventory levels and placed orders for supplies.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Assistant Store Manager
Starbucks Coffee Company
12.2013 - 10.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Led daily operations to enhance customer service and store efficiency.
- Trained and mentored team members on product knowledge and service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Engaged with customers to create a welcoming and friendly store atmosphere.
- Implemented inventory management practices to ensure stock availability.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Developed promotional displays to attract customers and boost sales.
Store Manager
Starbucks Coffee Company
12.2013 - 10.2021
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and maintained optimal stock levels.
- Executed merchandising strategies that increased visibility and sales of seasonal products.
- Developed and delivered training programs to improve customer service skills among team members.
- Addressed and resolved customer complaints promptly to maintain high satisfaction levels.
- Ensured compliance with health and safety regulations in the store environment.
- Fostered a positive work culture through team-building activities and recognition programs.
- Collaborated with corporate on promotional events and marketing initiatives.
- Recruited, trained and supervised new employees.
Education
Certification - Project Management
Wilmington University
New Castle, DE07.2022
Skills
- Project Management
- Project planning
- Schedule management
- Risk analysis
- Stakeholder engagement
- Client onboarding
- CRM management
- Task prioritization
- Problem solving
- Critical Thinking
- Leadership
- Effective Communication
- Relationship building
Certification
Scrum Alliance, 1624047, 07/01/22, 08/01/28
Volunteer Experience
Greater Bellingham Running Club (GBRC), Volunteer, 01/01/22, Present, Annually volunteer at one of their yearly events.
Timeline
Implementation Project Manager
Brivity & Place
04.2022 - Current
ETL Service & Engagement
Target
10.2021 - 04.2022
Barista
Starbucks Coffee Company
12.2013 - 10.2021
Shift Supervisor
Starbucks Coffee Company
12.2013 - 10.2021
Assistant Store Manager
Starbucks Coffee Company
12.2013 - 10.2021
Store Manager
Starbucks Coffee Company
12.2013 - 10.2021
Certification - Project Management
Wilmington University