Amy Morales
El Paso
Summary
Dedicated professional with strong customer service, cash handling, and problem-solving skills. Proven ability to enhance customer satisfaction while efficiently managing transactions and staff training.
Overview
4
4
years of professional experience
Work History
Cashier, Hostess, Server
Lins Grand Buffet
El Paso
02.2022 - Current
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Balanced cash registers at the end of shifts for accuracy.
- Welcomed customers and addressed questions about products and services, enhancing their shopping experience.
- Processed customer transactions by issuing receipts, refunds, and credits, ensuring accurate financial records.
- Delivered exceptional customer service while efficiently taking and processing orders, contributing to a positive atmosphere.
Manager
Postage Depot
El Paso
02.2025 - 12.2025
- Trained staff on safety protocols and operational procedures, enhancing workplace safety and operational efficiency.
- Ensured compliance with industry regulations and company policies, contributing to risk mitigation and operational integrity.
- Enforced customer service standards and resolved customer problems, improving customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CSR
Maximus
El Paso
11.2024 - 02.2025
- Elevated customer satisfaction by providing knowledgeable and friendly problem resolution.
- Resolved account issues and service requests, enhancing customer experience.
- Provided product information and guided customers in service usage.
- Managed high call volumes daily, ensuring consistent customer support.
Education
High School Diploma -
Mountain View High School
El Paso, TX06-2023
Some College (No Degree) - Medical Assistant
Pima Medical Institute
El Paso, TXSkills
- Cash handling
- Customer service
- Hospitality and accommodation
- Training staff
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Postage Depot
02.2025 - 12.2025
CSR
Maximus
11.2024 - 02.2025
Cashier, Hostess, Server
Lins Grand Buffet
02.2022 - Current
High School Diploma -
Mountain View High School
Some College (No Degree) - Medical Assistant
Pima Medical Institute