Amy Morrison
Lawrence,KS
Summary
Outgoing professional with experience in hospitality and guest service at The Oread Lawrence. Excels in engaging customers, operating reservation systems, and mentoring teams and new hires. Creates improvements in guest satisfaction and front desk efficiency, with strong multitasking and payment processing skills. Warm and friendly guest service agent happy to help customers in any situation. Enjoys working closely with other team members to deliver the best possible guest experience. Experience as Front Desk Agent in high-volume and successful college town setting.
Overview
5
5
years of professional experience
Work History
Bartender
The Oread Lawrence, Tapestry Collection By Hilton
2023.08 - Current
- Served high customer volumes during special events, nights, and weekends.
- Properly opened or closed the bar according to procedures.
- Contributed to an efficient work environment through teamwork and communication with coworkers.
Front Desk Agent
The Oread Lawrence, Tapestry Collection By Hilton
2021.06 - Current
- Collected room deposits, fees, and payments.
- Maintained records of guest information, payments, and reservations using hotel management software systems (Opera, Jonas Chorum, OnQ PMS).
- Provided exceptional service during high-volume periods or challenging situations.
- Took reservations over phone, in person, and online for guests and provided confirmation information.
- Developed strong relationships with regular guests for return visits through personalized attention to their preferences and remembering their names, faces, and reasons for visiting.
- Resolved guest issues promptly, resulting in positive reviews and return visits.
- Identified opportunities for process improvement within the front desk operations.
- Mentored new hires on best practices at the front desk.
- Advised guests on local shopping, entertainment, and dining options.
Cashier
Orscheln Farm & Home
2019.07 - 2021.01
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise.
- Mentored new employees on cashier duties and best practices.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Environmental Studies
University of Kansas
Lawrence, KS12.2024
Certification in Permaculture Design - Permaculture Design
Kansas Permaculture Institute
Lawrence, KS07.2023
Skills
- Hospitality and Guest Service
- Engaging personality
- Payment Processing
- Handling Difficult Customers
- Strong multitasking
- File Management
- Reservation Systems
- POS Systems
- Hospitality best practices
- Phone and Email Etiquette
Timeline
Bartender
The Oread Lawrence, Tapestry Collection By Hilton
2023.08 - Current
Front Desk Agent
The Oread Lawrence, Tapestry Collection By Hilton
2021.06 - Current
Cashier
Orscheln Farm & Home
2019.07 - 2021.01
Bachelor of Science - Environmental Studies
University of Kansas
Certification in Permaculture Design - Permaculture Design
Kansas Permaculture Institute
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