Amy Morrissey
Northamtpon,PA
Summary
Compassionate healthcare worker with extensive clinical experience in patient care, dedicated to enhancing the patient experience through exceptional communication and empathy. Demonstrates proficiency in medical terminology and excels in multitasking, ensuring efficient service delivery while maintaining high standards of care. A commitment to continuous improvement drives the pursuit of innovative solutions in patient care.
Overview
23
23
years of professional experience
Work History
Quality Assurance Specialist
Lehigh Valley Hospital and Health Network
Allentown, PA
10.2022 - Current
- Provide feedback for each employee to help maximize reliability as well as minimize errors.
- Recognized possible complications, created and executed call-based remedies, maintained ongoing evaluation of outcomes to boost patient services.
- Trained new employees in scheduling modalities for Diagnostic Test Team across various departments.
- Designed engaging presentation materials to enhance employee understanding in the Quality Assurance Team.
Senior Scheduling Coordinator
Lehigh Valley Hospital and Health Network
Allentown, PA
05.2015 - 10.2022
- Coordinated appointment scheduling for the Patient Engagement Center for all modalities, including Radiology, Cardiology, Nuclear Medicine, MRI, Interventional Radiology, and Physical and Occupational Rehabilitation.
- Guided newly employed staff in scheduling processes across multiple modalities.
- Young Professionals Member
Certified Ophthalmic Assistant
Lehigh Valley Eye Center
Allentown, PA
05.2006 - 02.2015
- Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
- Educated patients about the importance of regular eye exams for maintaining good vision health.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
- Assisted physicians during patient visits by taking detailed notes on interactions and treatment plans.
- Assisted ophthalmologist during surgical procedures including laser, retinal detachment repair, glaucoma procedures, oculo-plastics procedures, and corneal procedures
- Provided support to physicians during examinations by preparing exam rooms, sterilizing instruments and retrieving patient charts.
- Managed inventory of clinical supplies, placing orders before depletion to avoid disruptions.
Certified Ophthalmic Assistant
Eye Care Specialists - Northeastern Eye Institute
Kingston, PA
05.2002 - 05.2006
- Assisted ophthalmologist with patient examinations, including taking and recording vital signs and medical history.
- Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
Education
Bachelor of Science - Biology
Misericordia University (for. College Misericordia
Dallas, PA12-2000
Skills
- Performance monitoring
- Correction action planning
- Team collaboration
- Decision-making
- Customer focus
- Problem-solving skills
Timeline
Quality Assurance Specialist
Lehigh Valley Hospital and Health Network
10.2022 - Current
Senior Scheduling Coordinator
Lehigh Valley Hospital and Health Network
05.2015 - 10.2022
Certified Ophthalmic Assistant
Lehigh Valley Eye Center
05.2006 - 02.2015
Certified Ophthalmic Assistant
Eye Care Specialists - Northeastern Eye Institute
05.2002 - 05.2006
Bachelor of Science - Biology
Misericordia University (for. College Misericordia
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