Amy Mueller
Rockford
Summary
Dynamic Health Service Administrator with extensive experience at Mercy Health, excelling in healthcare delivery and regulatory compliance. Proven track record in budget oversight and team leadership, enhancing patient care quality and operational efficiency. Skilled in crisis management and interdisciplinary collaboration, ensuring optimal staffing and patient flow in high-pressure environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Health Service Administrator
VitalCore Health Strategies
Grand Rapids
04.2024 - Current
- Manage healthcare delivery and facility operations while coordinating with corporate functions.
- Supervise staffing, recruitment, scheduling, and orientation processes.
- Monitor financial performance, prepare reports, and ensure budget adherence.
- Maintain regulatory compliance with ACA/NCCHC standards and internal protocols.
- Coordinate hospital and external provider services, including third-party contract negotiations.
Clinical Resource Coordinator II
Mercy Health – St. Mary’s Hospital
Grand Rapids
06.2022 - 04.2024
- Ensured adequate staffing coverage and quality patient care during shifts.
- Provided leadership and mentorship to nursing staff during clinical operations.
- Responded to medical emergencies and managed crisis situations effectively.
- Evaluated clinical areas for readiness, safety, and environmental cleanliness.
Admission Line Coordinator
Mercy Health – St. Mary’s Hospital
Grand Rapids
01.2019 - 04.2024
- Managed patient flow, room assignments, and staff coordination for admissions and discharges.
- Developed key relationships with medical staff to enhance the patient placement process.
- Maintained tracking systems for room changes, staffing levels, and inquiry logs.
Registered Nurse – Cardiac Step Down Unit
Mercy Health – St. Mary’s Hospital
Grand Rapids
04.2015 - 01.2019
- Delivered high-quality nursing care for complex cardiac and renal patients.
- Collaborated with healthcare teams to implement individualized care plans.
- Supervised and supported LPNs, CNAs, and nursing students.
Regional Property Manager
Berger Realty Group
06.1997 - 12.2003
- Managed operations of diverse real estate properties totaling nearly 2 million sq. ft.
- Oversaw construction and tenant improvements.
- Negotiated lease agreements and coordinated with stakeholders.
Education
Master of Science - Nursing
Ohio University
05.2026
Bachelor of Science - Nursing
Ohio University
05.2018
Bachelor of Business Administration -
Northwood University
06.2001
Skills
- Healthcare Administration
- Clinical Operations & Coordination
- Staff Hiring & Scheduling
- Budget & Financial Oversight
- Regulatory Compliance (ACA/NCCHC)
- Team Leadership & Development
- Patient Admission & Discharge Planning
- Interdisciplinary Collaboration
- Crisis Response & Emergency Management
Certification
• Registered Nurse License, Michigan, 02/01/26
• BLS for Healthcare Providers, 02/01/27
• BLS for Healthcare Providers, 02/01/27
References
- Cheryl Grantham, Accounting Manager (Retired), 813-857-2456
- Laura Lagone, Registered Nurse, 269-290-2345
Timeline
Health Service Administrator
VitalCore Health Strategies
04.2024 - Current
Clinical Resource Coordinator II
Mercy Health – St. Mary’s Hospital
06.2022 - 04.2024
Admission Line Coordinator
Mercy Health – St. Mary’s Hospital
01.2019 - 04.2024
Registered Nurse – Cardiac Step Down Unit
Mercy Health – St. Mary’s Hospital
04.2015 - 01.2019
Regional Property Manager
Berger Realty Group
06.1997 - 12.2003
Master of Science - Nursing
Ohio University
Bachelor of Science - Nursing
Ohio University
Bachelor of Business Administration -
Northwood University