Amy Muller
Grand Rapids
Summary
Dedicated RN Navigator with 25+ years of nursing expertise. Skilled in clinical decision-making, patient advocacy, and interdisciplinary teamwork. Ready to enhance patient outcomes through effective case management.
Overview
1
1
Certification
28
28
years of professional experience
Work History
RN Navigator
Tandem 365
Grand Rapids
01.2016 - Current
- Managed a fluctuating caseload (200-250) of medically complex patients with a small team comprised of nurses, paramedics, social workers, and medical assistants.
- Collaborated with healthcare team to develop personalized patient care plans.
- Facilitated advanced care planning and goals of care conversations with patients and families.
- Regularly conducted health assessments to identify patient goal progress, needs, and concerns.
- Advocated for patients' needs and preferences in care decisions and treatments.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Trained new nursing staff on protocols and best practices for patient care.
- Established relationships with external organizations such as assisted living facilities or hospice agencies for coordination of care across multiple settings.
Clinical Nursing Supervisor
Pine Rest Christian Mental Health Services
Grand Rapids
11.2014 - 12.2015
- Supervised nursing staff to ensure quality patient care delivery.
- Responded to code situations while assisting staff with protocol adherence.
- Managed staffing issues to maintain operational efficiency.
- Collaborated with intake department to assess medical clearance needs before admissions.
Registered Nurse
Pine Rest
Grand Rapids
04.2014 - 11.2014
- Conducted comprehensive assessments to identify patient needs and risks.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Administered medications and monitored patient responses consistently.
- Documented patient progress and treatment interventions accurately in records.
RN Care Manager
Hope Network Behavioral Health
Grand rapids
10.2008 - 07.2014
- Assessed patient needs and developed tailored intervention strategies for mental health management.
- Monitored patient progress and adjusted care plans based on evolving health conditions.
- Advocated for patients' needs within the healthcare system to ensure quality care delivery.
- Participated in multidisciplinary meetings to discuss complex cases and develop effective strategies for resolving problems encountered by patients.
- Worked in a variety of roles and locations within the Hope Network BHS programs
Registered Nurse/ Team Lead RN
Grand Rapids Allergy, PLC
Grand Rapids
02.2007 - 07.2008
Registered Nurse
Spectrum Health Blodgett Hospital
Grand Rapids
06.2001 - 10.2006
Patient Care Assistant
Spectrum Health Blodgett Hospital
Grand Rapids
12.1998 - 06.2001
Education
Bachelor of Science - Nursing
Grand Valley State University
Allendale, MI05-2001
Skills
- Nursing expertise
- Clinical decision-making
- Case management
- Patient advocacy
- Interdisciplinary teamwork
- Team collaboration
- Communication proficiency
- Geriatric care passion
Certification
- CPR Certification- American Heart Association
- Registered Nurse License- State of Michigan Licensing and Regulatory Affairs
Timeline
RN Navigator
Tandem 365
01.2016 - Current
Clinical Nursing Supervisor
Pine Rest Christian Mental Health Services
11.2014 - 12.2015
Registered Nurse
Pine Rest
04.2014 - 11.2014
RN Care Manager
Hope Network Behavioral Health
10.2008 - 07.2014
Registered Nurse/ Team Lead RN
Grand Rapids Allergy, PLC
02.2007 - 07.2008
Registered Nurse
Spectrum Health Blodgett Hospital
06.2001 - 10.2006
Patient Care Assistant
Spectrum Health Blodgett Hospital
12.1998 - 06.2001
Bachelor of Science - Nursing
Grand Valley State University