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Associate Principal Engineer

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Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Well qualified Customer Service Representative offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Ready to leverage training and experience to take on new professional challenges.


  Over two decades of progressive leadership experience in healthcare organizations, academic medical centers, skilled nursing facilities, behavioral health hospital, and LTACH. A hands-on visible leader with a record of accomplishments and expertise in health care operations, strategic planning, sustainable process engineering, designing and implementing EMR organization-wide, and program development with strong ability to make a direct and lasting institutional impact. Significant background in leading change management initiatives while promoting a culture of patient safety.
  Analysis, interpretation, and action plan development for collected data and surveys.
  Strategic management, systems re-engineering, and process improvement – HCAHPS and core measures
  Workflow analysis and management – lean methodology
  Union contract negotiation and successful ratification
  Financial analysis, budgeting, and benchmarking
  Planning and implementing electronic health records systems – project management.
  Business and client development with supportive marketing strategies
  Employee empowerment and physician engagement strategies
  Nominated two times to be the next CEO for a not-for-profit Behavioral Health organization.



Professional with strong background in project controls, adept at managing schedules, budgets, and resources to ensure successful project completion. Known for exceptional teamwork and adaptability, effectively responding to changing project needs. Skilled in risk management, cost control, and data analysis, consistently driving impactful results. Reliable team player with focus on achieving objectives and fostering collaborative environments.

A career that allows me to become and be an asset to a company. My strong communication skills and willingness to learn, has prepared me for any challenging position. Supportive Team Lead with 11 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Experienced Clinical Social Worker with a strong background in medical social work, specializing in patient advocacy and care coordination. Successfully facilitated critical support services, leading to improved patient outcomes and satisfaction. Demonstrated expertise in crisis intervention and resource management, ensuring patients have access to necessary services and support. Skilled in providing comprehensive support to patients navigating the healthcare system, utilizing crisis intervention skills to effectively manage urgent patient needs.

My experience as a medical coder has established skills suitable for the role of an HIM Coder II. Medical coding requires attention to detail, understanding complex workflows adapting to changing coding guidelines and company policies, critical thinking, and problem-solving. My experience working on a remote base team has developed my ability to self-start my daily tasks, remain organized, work independently, and collaborate as a team, using phone, email, and Teams. This position will allow me to utilize my knowledge of ICD-9-CM, ICD-10-CM, CPT-4, and HCPCS II coding books while expanding my understanding of coding a highly diversified range of specialties and subspecialties: procedures, labs, outpatient encounters, urgent care, and inpatient professional fees.

Amy Mullins

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Medical Care Program Specialist II

Case Manager

Education

Bachelor of Arts - Social Work

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Medical Care Program Specialist II

Case Manager

Bachelor of Arts - Social Work

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