Amy Murphy
Realationship Manager
Forney,TX
Summary
Dedicated Customer Relations leader with a track record of exceeding customer expectations and upholding company standards. Skilled in facilitating swift problem resolution and enhancing customer satisfaction ratings. Proficient in leveraging technology to improve communication and reduce response time. Experienced in conflict resolution and strategic planning to meet client requirements effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Relationship Manager
Alorica Calling Center-Texas
10.2024 - Current
- Acted as the main point of contact for all client inquiries, resolving issues promptly and ensuring customer satisfaction
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Pre-Billing Specialist
EMERGICON-Terrell, TX
12.2023 - 02.2024
- Insurance verification for ambulance service
- Reading the PCR and PHR
- Calling Medicaid and Medicare to update the patient's TPR, MAP, and MSP
- Data entry
- Knowledge of billing codes for insurance electronic claims
- Able to navigate Availty, TMHP, Epic, TLO, and CMS
Business Owner
Amy's Pet Pampering & Spa-Terrell, TX
01.2019 - 03.2023
- Maintained 5-star reviews on all social media
- Executed various tasks, including customer service and data entry
- Scheduled clients and handled bookings.
- Engaged with clients regularly to set and adjust expectations regarding their dogs.
- Managed salaries and costs, while remaining within the authorized budget
- Maintained proper health records for clients' dogs
- Developed and maintained customer records containing privileged data securely
- Grew regular clients from five to over 500
- Nominated for Best Pet Groomer in Terrell by the Terrell Tribune in 2020, 2021, & 2022
Pet Stylist/Manager
Pouncing Paws-Harker Heights, TX
01.2008 - 12.2018
- Customer service and data entry
- Accounting and scheduling for 4 full-time pet stylists
- Upheld accountability for bathing, conditioning, and drying pets
- Styled pets according to pet owners instructions and standard grooming styles
- Developed and maintained accurate health records for clients' dog
- Winner of Killeen Daily Herald's Best Pet Groomer award every year from 2009 to 2018
- Grew client base to sustain income for one pet stylist to four more full-time pet stylists
Education
Bachelor of Science - Human Resource Management
DeVry University
07.2025
Certificate - Medical Technology
Devry University
12.2022
Skills
Customer Service
- Active listening
- Professional phone voice
- Empathy display
- Positive & patient attitude
- Problem-solving
Complaint Resolution
- Escalation management
- Customer relations
- Problem resolution
- Emotional intelligence
- Building rapport
- Calm disposition
Customer Relationship Management
- Attention to detail
- Multitasking and organization
- Credit adjustments
- Reliability and punctuality
- Computer proficiency
- Critical thinking
- Documentation and reporting
- Account & time management
Certification
- Medical Billing Certification
- Medical Coding Certification
Timeline
Relationship Manager
Alorica Calling Center-Texas
10.2024 - Current
Pre-Billing Specialist
EMERGICON-Terrell, TX
12.2023 - 02.2024
Business Owner
Amy's Pet Pampering & Spa-Terrell, TX
01.2019 - 03.2023
Pet Stylist/Manager
Pouncing Paws-Harker Heights, TX
01.2008 - 12.2018
Bachelor of Science - Human Resource Management
DeVry University
Certificate - Medical Technology
Devry University
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