Savannah Collins
Riverdale,IL
Summary
Overall the skills that I have will make me a perfect match to be able to fulfill my job duties to the best of my ability. While also furthering my education further in the establishment I will be the one to succeed not only for me but to make a difference for someone else . It is my passion to succeed as a team and I will continue to gain more knowledge and grow so that I can be the person to help people in the world around me .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CVS Specialty Pharmacy
09.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the company.
- Refill and schedule medications for delivery.
- I have a key aspect as a PSR in which I have a great ability to be able to de-escalate calls of patients who are very upset, by remaining calm and speaking to them with care and passion while showing them i would do whatever it takes to resolve their issue.
Registered Medical Assistant
Illinois Bone & Joint Institute
02.2021 - 09.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepping Patients For Injections
- Assisting Patients With Orthopedic Braces
CSA
OptumRx
09.2018 - 06.2020
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Provided expert service by communicating information to customers and following up on promises
- Refilling customers prescriptions and requesting new prescriptions from the members doctors office
- Informing members on their health benefits questions and explaining to them their prescription insurance benefits.
- Pharmacy Benefits Pharmacy
- Explaining Patients Benefits And Prior Authorizations
- Refilling Prescriptions Through Mail Order
Security Officer
Securitas
07.2016 - 06.2020
- Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations
- Leveraged critical thinking to identify and address potential security threats
- Completed incident reports for management and law enforcement officials
- Drafted communications such as morning briefings, checkpoint logs, and reports
- Responded to inquiries and requests for assistance from visitors and staff members
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
Cashier
Walmart
10.2015 - 07.2016
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Assisted customers with locating items, answering questions and providing direction and service.
- Stocker
Cashier Bagger Cashier
Jewel Osco
04.2014 - 06.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Bagger and cashier
Education
Associate of Arts - Medical Assisting
Northwestern College
Bridgeview, ILHigh School Diploma - General
Morton West Highschool
Skills
- Customer service Active Listening
- Fast Learner Time Management Skills
- Team Worker Great Communication
- Organized
- Reliable
Certification
Registered Medical Assistant
CPR Certified
ExCPT Pharmacy Technician
Timeline
Patient Service Representative
CVS Specialty Pharmacy
09.2023 - Current
Registered Medical Assistant
Illinois Bone & Joint Institute
02.2021 - 09.2023
CSA
OptumRx
09.2018 - 06.2020
Security Officer
Securitas
07.2016 - 06.2020
Cashier
Walmart
10.2015 - 07.2016
Cashier Bagger Cashier
Jewel Osco
04.2014 - 06.2015
High School Diploma - General
Morton West Highschool
Associate of Arts - Medical Assisting
Northwestern College
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