Raegan Hollowell
Oklahoma City
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 5 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Service Representative
OU Medicine
Oklahoma City
12.2025 - Current
- Assisted patients with appointment scheduling and insurance verification.
- Maintained accurate patient records in electronic health systems.
- Educated patients on services, procedures, and health programs available.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Leasing Agent
IRT Management
Oklahoma City
05.2022 - 06.2023
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Received rent payments and tracked transactions in accounting software.
- Oversaw daily operations, maintenance and administration of various properties.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Increased occupancy through dynamic marketing initiatives.
- Used conflict resolution skills to quickly resolve issues among residents.
Administrative Assistant
Crafton Tull
Yukon
07.2021 - 04.2022
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Directed customer communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Scheduled and confirmed appointments.
- Handled payment processing and provided customers with receipts and proper bills and change.
Real Estate Assistant
Ruhl & Ruhl Realtors
Davenport
01.2020 - 07.2021
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Located potential listings and set up meetings to capitalize on opportunities.
- Provided quick and accurate calculations for percentages, commissions and discounts.
- Scheduled home viewings with potential buyers.
- Answered phone calls and emails from potential and existing customers.
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OKSome College (No Degree) - Radiology
Oklahoma State University Ok
Oklahoma City, OKSkills
- Program file distribution
- Account balancing reconciliation
- Recordkeeping and bookkeeping
- Meticulous and organized
- Multi-line telephone skills
- Document control
- Data entry
- Service-oriented mindset
- Multitasking and prioritization
- Payment processing
- Inbound and Outbound Calling
- Customer relations
- Relationship selling
- Excellent communication skills
- Team player mentality
- Strategic planning
- Listening skills
- Customer- and service-oriented
- Event Planning
- Client Needs Assessment
- Background Checks
- Rent Collection
- Leasing and Sales
- Marketing and Advertising
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Patient education
- Active listening
- Time management
- Team collaboration
- Check-in coordination
- Appointment confirmation
- Medical terminology
- Scheduling appointments
- Customer service
- Verbal and written communication
Education and Training
other,other
Timeline
Patient Service Representative
OU Medicine
12.2025 - Current
Leasing Agent
IRT Management
05.2022 - 06.2023
Administrative Assistant
Crafton Tull
07.2021 - 04.2022
Real Estate Assistant
Ruhl & Ruhl Realtors
01.2020 - 07.2021
High School Diploma -
Putnam City North High School
Some College (No Degree) - Radiology
Oklahoma State University Ok