Brandi Poe
Baton Rouge,La
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Cox Communications
Baton Rouge, LA
04.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Legal Assistant
Law Office Of Herschel C Adcock Jr
Baton Rouge, LA
10.2021 - 03.2022
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Electronically filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Supported partners and associates in areas of appellate and complex commercial litigation.
- Conducted blue-sky research in support of legal initiatives.
- Updated company software with skip trace results.
- Organized key evidence exhibits to prepare for trials.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Owner/Operator
Unalome Massage And Wellness
Baton Rouge, LA
03.2015 - 01.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
QA Laboratory Technician
The Dow Chemical Company
03.2013 - 01.2015
- Perform laboratory equipment verifications and calibrations to ensure accurate operation
- Run samples on all in process material and finished product for quality assurance
- Record and communicate results in a timely manner.
- Performed routine preventive maintenance on equipment parts and materials.
- Diagnosed and reported malfunctions of technical equipment.
- Performed technical and quality systems audits of laboratory.
- Completed recordkeeping, filing, and data entry duties.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Recorded and organized test data for report generation and analysis.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Certified Nurse Assistant
Capital House Rehabilitation
Baton Rouge, LA
01.2013 - 03.2013
- Assisted residents with their daily activities of living
- Took vitals and made record of results for nurse observation
- Charted residents activities and vitals at end of each sift for quality care control.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Extra
Film Industry Talent
Hollywood South
02.2012 - 03.2013
- Worked as film extra on multiple productions (Beautiful Creatures, Now You See Me, Treme)
- Worked as featured extra and stand in on films (Dallas Buyers Club, Pawn Shop Chronicles)
- Maintained good rapport with directors and casting services by reporting on location on time and ready for performance.
- Worked as a photo double for production units (Home Front, True Detectives)
- Partnered and networked with various casting agents, photographers, directors and producers to deliver consistent work.
- Followed set schedules and timelines to fulfill schedule requirements.
- Dressed in costume and make-up to portray particular characters.
- Listened to director's notes to incorporate feedback into performances.
Resident Care Associate
Springbrook Assisted Living
Onalaska, WI
07.2009 - 10.2009
- Assisted residents with their daily activities of living
- Passed medications and nightly room clearance for high risk residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Staffing Agent/Accounts Receivable Specialist
Genesis Staffing Services
Baton Rouge, LA
05.2005 - 07.2009
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed monthly reconciliation schedules for assigned accounts.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Reviewed time and attendance records to identify billable items.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Reduced time and costs by implementing new accounting procedures.
Administrative Assistant Office Manager
Computron, USA
Lake Jackson, TX
08.1997 - 01.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using Great Plains Dynamics to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Created PowerPoint presentations for business development purposes.
- Created detailed expense reports and requests for capital expenditures.
Education
Louisiana State Board License - Massage Therapy
Medical Training College
Baton Rouge, LA03.2015
Certified Nurse Assistant -
Advanced Healthcare Institute
11.2012
Skills
- Program File Distribution
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Office Management
- Accounting Support
- Susceptibility Testing
- Quality Control
- QA Methodologies Mastery
- Corrective Actions
- Sampling Protocols
- Compliance with GMPs
- Sampling Procedures
Timeline
Customer Service Representative
Cox Communications
04.2022 - 11.2022
Legal Assistant
Law Office Of Herschel C Adcock Jr
10.2021 - 03.2022
Owner/Operator
Unalome Massage And Wellness
03.2015 - 01.2022
QA Laboratory Technician
The Dow Chemical Company
03.2013 - 01.2015
Certified Nurse Assistant
Capital House Rehabilitation
01.2013 - 03.2013
Extra
Film Industry Talent
02.2012 - 03.2013
Resident Care Associate
Springbrook Assisted Living
07.2009 - 10.2009
Staffing Agent/Accounts Receivable Specialist
Genesis Staffing Services
05.2005 - 07.2009
Administrative Assistant Office Manager
Computron, USA
08.1997 - 01.2004
Louisiana State Board License - Massage Therapy
Medical Training College
Certified Nurse Assistant -
Advanced Healthcare Institute