Amy Myles
Houston,Tx
Summary
Over 10 years diverse customer service experience to include excellent communication alongside clients in government programs, eligibility specialist skilled team player with strong background. Customer Oriented with careful attention to detail and time management skills. Strong interpersonal skills in dealing with clients, staff
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Patient Account Representative
Harris Health System-Administration Fouance Place
Houston, TX, Tx
11.2023 - 02.2024
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
Eligibility Specialist
Catholic Charities Team
2900 Louisian St Houston Tx 77006
06.2023 - 09.2023
- Resolved discrepancies with client applications to verify eligibility.
- Helping people in need achieve self-sufficiency, Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Eligibility Specialist
Catholic Charities
04.2021 - 12.2021
- Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status
- Initiated procedures to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance
- Interviewed benefits recipients at specified intervals to certify eligibility for continuing benefits.
Texas Works Advisor 1
Texas Health and Human Services
Houston, TX
07.2022 - 04.2023
- Performs moderately complex eligibility determinations for social services programs
- Work involves eligibility files, interviewing clients
- Monitored benefits payments throughout duration of claim
- Assisted clients with completing application forms, including job referrals and unemployment compensation claims
- Initiated procedures to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance
- Consistently exceeded application by quota
Customer Service Representative
City of Houston
11.2020 - 03.2021
- Enforced rules pertaining to mask-wearing in designated areas of job site
- Monitored thermal camera systems to detect individuals showing signs of fever
- Administered medical questionnaires to all visitors and personnel entering and departing job sites
- Provided masks, hand sanitizer and other PPE to individuals entering monitored facilities
- Cleaned and calibrated equipment, devices and instruments for reliable results in examinations
- Disinfected surfaces and equipment regularly to protect patients and staff from infection
- Provided excellent customer service
Court Clerk
Civil Courts
05.2016 - 12.2018
- Managed incoming court telephone calls to collect payments and answer questions about court processes
- Documented continuance information and prepared documents to notify involved parties
- Prepared and shared public notifications of official activities
- Directed calls and took messages
- Answer approximately 100 calls daily
- Provided exceptional service to customers
Education
Associate of Science - Assocaite of Science Nursing
Lone Star College
Houston, Tx 08.2016 - Current
High School Diploma -
Kokomo High School
Kokomo, IN 08.1999 - 06.2003
Skills
- Eligibility procedures
- Data entry
- Government relations
- Verbal communication
- Analytical thinking
Timeline
Patient Account Representative
Harris Health System-Administration Fouance Place
11.2023 - 02.2024
Eligibility Specialist
Catholic Charities Team
06.2023 - 09.2023
Texas Works Advisor 1
Texas Health and Human Services
07.2022 - 04.2023
Eligibility Specialist
Catholic Charities
04.2021 - 12.2021
Customer Service Representative
City of Houston
11.2020 - 03.2021
Associate of Science - Assocaite of Science Nursing
Lone Star College
08.2016 - Current
Court Clerk
Civil Courts
05.2016 - 12.2018
High School Diploma -
Kokomo High School
08.1999 - 06.2003
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