Amy Nava
Dallas,TX
Summary
Driven and customer-focused professional with exceptional communication and multitasking abilities, adept at fostering positive guest engagement and teamwork. Proven track record of problem-solving and attention to detail in dynamic environments. Eager to leverage skills in a new role to contribute effectively to a collaborative team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
La Familia Auto Insurance
Dallas, TX
12.2025 - 05.2026
- Developed customized insurance policies to meet client needs and enhance satisfaction.
- Educated clients on coverage options, ensuring informed decision-making regarding insurance products.
- Prospected new clients through networking and referrals, expanding customer base effectively.
- Conducted regular policy reviews, identifying opportunities for coverage adjustments and premium savings.
- Analyzed market trends to adjust sales strategies, enhancing competitive positioning within the local market.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Server
Barra Libre
Lewisville, Tx
11.2022 - 11.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Attended company and restaurant required trainings and meetings, improving skills.
- Memorized frequent customer preferences to build relationships and loyalty.
Paraprofessional
RISD
Richardson, TX
02.2019 - 03.2022
- Developed and maintained positive relationships with students, promoting positive attitude toward learning.
- Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
- Communicated student progress and concerns to teacher.
- Led small group and individual instructional sessions.
- Supported students during small group instruction by providing individualized assistance.
- Assisted lead teachers in developing and implementing daily lesson plans for students.
- Worked one-on-one with students to reinforce learning of materials.
- Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.
Server
Buffalo Wild Wings
Addison, TX
06.2015 - 11.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Assisted with training of new staff members.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Education
High School Diploma -
J.J. Pearce HS
Richardson, Txundefined
Richland Community College
Dallas, TxSkills
- Exceptional customer service
- Guest engagement
- Time management
- Problem-solving abilities
- Warm and friendly
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Multitasking Abilities
- Strong work ethic
- Licensed insurance agent
- Professionalism and ethics
Certification
- TABC
- Food Handler
- Limited Lines License
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Insurance Agent
La Familia Auto Insurance
12.2025 - 05.2026
Server
Barra Libre
11.2022 - 11.2025
Paraprofessional
RISD
02.2019 - 03.2022
Server
Buffalo Wild Wings
06.2015 - 11.2019
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Richland Community College
High School Diploma -
J.J. Pearce HS