Kiya Morris
Spring Hill,FL
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA
Tampa, FL
02.2025 - Current
- Assisted customers in selecting appropriate insurance coverage based on individual needs.
- Educated clients on policy terms and benefits to enhance understanding and satisfaction.
- Processed policy applications and claims accurately within established compliance guidelines.
- Maintained up-to-date knowledge of industry trends and USAA products for informed recommendations.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
SERVER
Applebees
Brooksville, FL
06.2022 - 07.2025
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Education
HIGH SCHOOL DIPLOMA - undefined
Nature Coast
Brooksville, FL05.2022
Skills
- Exceptional customer service
- Team collaboration
- Hospitality service expertise
- Licensed insurance agent
- Insurance sales strategy
Certification
20-44 Personal Lines
Timeline
Insurance Agent
USAA
02.2025 - Current
SERVER
Applebees
06.2022 - 07.2025
HIGH SCHOOL DIPLOMA - undefined
Nature Coast