Amy Navarro
Miami,FL
Summary
Customer-focused professional with a background in different customer service roles. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
19
19
years of professional experience
Work History
Administrative Support
Prolink Staffing
Sadn Diego, CA
03.2023 - 09.2023
- Answered high-volume inbound calls of customer inquiries, requests, concerns, and provided accurate information.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Verified accuracy and completeness of data entry into the database system.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Operated various office equipment, such as scanners and printers.
- Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
COVID-19 Vaccine Clinic Support Staff/Lead
Favorite Healthcare Staffing
San Bernardino, CA
04.2021 - 08.2021
- Communicated, explained, and answered questions regarding policies, procedures, and services to patients while keeping medical information private.
- Explained and answered questions regarding policies, procedures, and services to patients.
- Organized and maintained physical and electronic documents, ensuring accuracy and confidentiality of records.
- Adhered strictly to privacy regulations while handling sensitive patient data.
- Provided guidance and support to team members to enable them to perform their duties effectively.
- Participated in quality assurance initiatives aimed at improving overall service delivery standards.
- Monitored the performance of staff members and provided feedback for improvement.
Patient Access Rep
Emergency/Admissions - R1RCM
04.2016 - 04.2021
- Registered patients by completing face-to-face interviews to obtain and verify demographic, insurance, and medical information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
Customer Care Rep
T-mobile Call Center
10.2004 - 10.2007
- Handled high volume of incoming calls, providing exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
AAS - Health Info Technology
National American University
Skills
- Proficient in Microsoft Excel, Word, PP, Access
- Excellent Verbal and written communication
- Customer Service
- Data Entry
- Problem-solving abilities
- Attention to Detail
Timeline
Administrative Support
Prolink Staffing
03.2023 - 09.2023
COVID-19 Vaccine Clinic Support Staff/Lead
Favorite Healthcare Staffing
04.2021 - 08.2021
Patient Access Rep
Emergency/Admissions - R1RCM
04.2016 - 04.2021
Customer Care Rep
T-mobile Call Center
10.2004 - 10.2007
AAS - Health Info Technology
National American University
Similar Profiles
Paul HarronPaul Harron
Healthcare Recruiter at Prolink StaffingHealthcare Recruiter at Prolink Staffing
Julia CemberciJulia Cemberci
Travel Medical Laboratory Technician at Prolink StaffingTravel Medical Laboratory Technician at Prolink Staffing
Hailey StarrHailey Starr
Strategic Account Specialist at Prolink staffingStrategic Account Specialist at Prolink staffing