Amy Nelson
Aurora,CO
Summary
- Previous 911 Dispatcher for 4 years
- EMT-B for 10 years
- Served 4 years as a Combat Medic (68W) in the Army
- Seeking full time employment
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student
Community College of Aurora
01.2022 - Current
- Attended to work toward completion of medical program pre requisites
911 Dispatcher
Summit County Govt
01.2022 - 01.2023
- Responsible for dispatching 6 police agencies
- Responsible for dispatching all fire calls for Summit County
- Responsible for 911 EMS calls and emergent/non emergent transports
- Coordinate air transport for emergent situations
- Dispatched and coordinated TAC channels for search and rescue operations and high level police activity
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Emergency Dispatcher
Cole County EMS
10.2019 - 01.2022
- Answered EMS related 911 calls for Cole County
- Answered EMS transport calls for the county
- Dispatched ambulances for emergent and non emergent transports
- Trained newly hired staff to pass Emergency Medical Dispatch certification through International Academy Emergency Dispatch
- Maintained certifications (CPR, Hazmat, Blood Borne Pathogens, EMD, EPD, EFD)Prioritized 911 calls over non emergent calls
Emergency Medical Technician - Basic
On-Site Health & Safety
02.2018 - 05.2019
- Responded in a company vehicle to non-emergency medical calls for companies that have contracted with On Site for medical services
- Taught safety classes for construction companies including OSHA, first aid, respiratory training services, CPR/AED training, and others
- Determined if an employee needs additional medical care, such as an ambulance or urgent care visit
- Submitted reports to home office daily
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
Installation Technician
AT&T / DirecTV
06.2016 - 12.2017
- Prepared for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers
- Planned installations by evaluating location, locating access and laying-out equipment and wiring plan
- Established satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards
Student
Missouri State University
05.2015 - 06.2016
- Attended full time to work on Bachelors of Science in Psychology
Combat Medic
United States Army
07.2011 - 12.2015
- Received EMT-B license for civilian life
- Assignment was 1139th MP CO / Harrisonville, MO
- Gave all shots/vaccines to Soldiers
- Was responsible for the general health of a company of 250 Soldiers
Education
Associate of Applied Science - Medical Assisting
Community College of Aurora
Aurora, CO05.2025
High School Diploma -
Warsaw High School
Warsaw, MO05.2011
Skills
- Documentation
- Microsoft Word
- Dispatching
- Call Center
- Customer Service
- EMT Experience
- EFD
- Law enforcement
- Driving
- Customer service
- Microsoft Office
- Computer skills
- Communication skills
- Conflict management
- Data Entry
- Multitasking
- Computer Skills
Certification
- Emergency Medical Dispatch (12/31/21-12/31/23)
- ICS 100: Introduction to Incident Command System
- Emergency Police Dispatch (12/31/21-12/31/23)
- Emergency Medical technician: B-64620
- IS-700.B: An Introduction to the National Incident Management System
- Emergency Fire Dispatch (12/31/21-12/31/23)
- Hazmat Awareness
Timeline
Student
Community College of Aurora
01.2022 - Current
911 Dispatcher
Summit County Govt
01.2022 - 01.2023
Emergency Dispatcher
Cole County EMS
10.2019 - 01.2022
Emergency Medical Technician - Basic
On-Site Health & Safety
02.2018 - 05.2019
Installation Technician
AT&T / DirecTV
06.2016 - 12.2017
Student
Missouri State University
05.2015 - 06.2016
Combat Medic
United States Army
07.2011 - 12.2015
Associate of Applied Science - Medical Assisting
Community College of Aurora
High School Diploma -
Warsaw High School