Summary
Overview
Work History
Education
Skills
Timeline
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Amy Niang

New York,NY

Summary

Dynamic hospitality professional with extensive experience at The Wall Street Hotel, excelling in guest relations and front desk management. Proven problem-solver, enhancing customer satisfaction through efficient service delivery. Proficient in hospitality services and committed to operational excellence.


Personable and diligent with strong ability to manage front desk operations and deliver exceptional customer service. Possesses comprehensive understanding of reservation systems and front desk software, along with excellent communication and organizational skills. Committed to creating welcoming environment and ensuring guest satisfaction.

Overview

2
2
years of professional experience

Work History

Lead Front Desk Agent

The Wall Street Hotel
10.2024 - Current
  • Managed front desk operations, ensuring seamless check-in and check-out processes.
  • Trained and mentored junior staff on customer service best practices.
  • Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction.
  • Utilized property management systems for efficient tracking of guest preferences and billing information.

Reception Manager

The Rage Cage
10.2023 - 08.2024
  • Assisted in inventory management of office supplies and promotional materials.
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Lead in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.

Intern Engineer

Break Through Tech
06.2023 - 10.2023
  • Assisted in troubleshooting and resolving technical issues to improve system performance.
  • Documented processes and procedures to streamline workflows and facilitate knowledge sharing.
  • Participated in brainstorming sessions to generate innovative solutions for project challenges.

Education

High School Diploma -

Thurgood Marshall Academy
New York, NY

Associate of Science - Computer Science

City College of New York
New York (City), NY
06-2028

Skills

  • Exceptional communication
  • Guest relations
  • Front desk management
  • Team oversight

Timeline

Lead Front Desk Agent

The Wall Street Hotel
10.2024 - Current

Reception Manager

The Rage Cage
10.2023 - 08.2024

Intern Engineer

Break Through Tech
06.2023 - 10.2023

High School Diploma -

Thurgood Marshall Academy

Associate of Science - Computer Science

City College of New York
Amy Niang