Amy Noland
Brandon,FL
Summary
Team Leader experienced in directing activities in both call center and instore retail settings. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
13
13
years of professional experience
Work History
Supervisor
Progressive Insurance
Riverview, FL
11.2012 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency in order to achieve goals.
- Evaluated employee performance and coached and trained to improve weak areas and
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Maintained compliance with company policies, objectives and communication goals.
Merchandiser Specialist
American Greetings
Brandon, FL
06.2013 - 06.2016
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
Accounting And Business Management
Gwinnett School Of Mathematics- Science And Technology
Lawrenceville, GAHighschool Diploma -
Forrest Hills Christian
Decatur, GASkills
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Business Processes and Procedures
- Employee Presentations
- Performance Motivation
- Priority Management
- Morale Improvements
- Productivity Performance
Additional Information
I have been working in the insurance industry for the past 10 years. Prior to that I was a general manager in the retail industry for over 25 years. I truly enjoy working with people and take pride in giving my best in whatever I set out to do.
Timeline
Merchandiser Specialist
American Greetings
06.2013 - 06.2016
Supervisor
Progressive Insurance
11.2012 - Current
Accounting And Business Management
Gwinnett School Of Mathematics- Science And Technology
Highschool Diploma -
Forrest Hills Christian
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