Amy Norton
Rushville
Summary
Seasoned professional with extensive experience at the Illinois Department of Human Services, specializing in policy implementation and coordination of care and resources for diverse populations. Strong ability to manage high-volume workloads while consistently meeting demanding deadlines, ensuring precise project completion. Excellent communication skills facilitate effective interactions and collaboration with colleagues and stakeholders. Committed to enhancing organizational effectiveness through a proactive approach to problem-solving and continuous improvement.
Overview
12
12
years of professional experience
Work History
Staff Development Technician
Illinois Department of Human Services
02.2025 - Current
- Analyzed workflow processes, implementing best practices that improved overall project timelines and outcomes.
- Showcased excellent problem-solving skills when faced with unexpected challenges during projects, quickly adapting strategies for continued success.
- Developed strong relationships with coworkers, trainees, and management teams.
- Kept up-to-date educational materials in the department's training library, which optimized staff development.
- Ensured compliance with program standards, maintaining detailed records of training results and progress.
- Assisted in the creation of comprehensive reports detailing project outcomes and recommendations for future improvements.
- Met tight deadlines by effectively prioritizing tasks and maintaining a strong work ethic in high-pressure situations.
- Maintained a safe and organized work environment, adhering to strict safety guidelines at all times.
- Collaborated with coworkers, discussing best practices to effectively facilitate staff trainings.
- Wrote department memorandums to notify all staff of new facility policies and updates.
Human Services Caseworker
Department of Human Services
09.2019 - 02.2025
- Provided case management services to clients, including assessing client needs and developing individualized service plans to promote self-sufficiency.
- Developed and maintained positive relationships with clients, families, and community partners.
- Researched available financial assistance programs for clients who qualify for additional benefits or services.
- Attended trainings related to human services best practices in order to stay up-to-date on relevant information.
- Maintained confidentiality standards according to agency policies and procedures.
- Conducted assessments of family strengths, needs and barriers.
- Obtained income, asset and financial information to determine program eligibility.
- Interviewed applicants to verify information and determine eligibility for public assistance.
- Conducted comprehensive assessments to determine client eligibility for services and support programs.
- Trained junior caseworkers on best practices in case management and documentation procedures.
- Kept and established comprehensive case files to support proper documentation and record retention.
Middle School and High School Teacher
Beardstown Christian Academy
07.2013 - 05.2019
- Developed engaging lesson plans that aligned with curriculum standards.
- Facilitated classroom discussions to enhance critical thinking and student participation.
- Implemented differentiated instruction strategies to address diverse learning needs.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
- Developed communicative relationships with students and parents to support learning.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA04-2018
Associate of Arts - Education
Spoon River College
Canton, IL05-2004
Skills
- Detail-oriented approach
- Collaborative teamwork
- Adaptability to change
- Commitment to professional standards
- Consistent reliability
- Critical analysis skills
- Effective listening skills
- Effective organizational skills
- Committed to continuous learning
- Effective troubleshooting skills
- Effective written communication
Accomplishments
- Summa Cum Laude Recipient at Liberty University
- Deans List recipient in all undergraduate programs
Affiliations
- Volunteers at Rushville Church of Christ Children's Education Program.
- Member of a Mission Team, Worship Team, and a Foster Care Support program.
References
References available upon request.
Education and Training
other
Timeline
Staff Development Technician
Illinois Department of Human Services
02.2025 - Current
Human Services Caseworker
Department of Human Services
09.2019 - 02.2025
Middle School and High School Teacher
Beardstown Christian Academy
07.2013 - 05.2019
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Arts - Education
Spoon River College
Similar Profiles
Tiffany N. FranklinTiffany N. Franklin
Office Administrator III at State of Illinois-Department of Human ServicesOffice Administrator III at State of Illinois-Department of Human Services
Anaely SalgadoAnaely Salgado
Public Aid Eligibility Assistant at State of Illinois-Department of Human ServicesPublic Aid Eligibility Assistant at State of Illinois-Department of Human Services
Olufemi FamuwagunOlufemi Famuwagun
Public Service Administrator at Illinois Department of Human ServicesPublic Service Administrator at Illinois Department of Human Services
Tabetha HagertyTabetha Hagerty
Administrative Support Assistant at Kirby Risk Electrical SupplyAdministrative Support Assistant at Kirby Risk Electrical Supply
John CloudJohn Cloud
Security Therapy Aid 1 at Rushville TDFSecurity Therapy Aid 1 at Rushville TDF