Amy N Schuman
Big Lake,MN
Summary
Professional sales expert prepared for challenges of dynamic sales environment. Brings valuable experience in client acquisition and retention, consistently achieving impactful sales outcomes. Known for fostering collaborative team efforts and demonstrating adaptability to evolving market demands, while excelling in persuasive communication and strategic planning.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
Fastenal
02.2023 - Current
- Identified potential new customers and secure introductory business meetings with their key decision makers.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Processed new agreements, coordinated VMI contract roll-out and setup, and processed reports for VMI Technology departments.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Supported the customer's procurement process by receiving, placing, following up with orders, and processing invoices for payment.
- Provided after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Identified sources of supply for non-standard items as well as provide accurate alternate or substitute items when feasible.
Account Specialist
Fastenal
08.2022 - 02.2023
Store Manager
Under Armour
02.2022 - 07.2022
- Oversaw payroll budget
- Managed daily workloads by organizing effective schedules and delegating tasks
- Ordering and purchasing while managing budgets for operational and visual standards
- Maximized employee performance with effective training and close mentoring
- Contributed to effective decision-making with detailed reports on daily operations
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Complete an RFID inventory check and analyze discrepancies weekly
General Manager
Polo Ralph Lauren
09.2019 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Maintained budget when procuring the required materials for operational and visual standards.
- Contributed to effective decision-making with detailed reports on daily operations.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
U.S. Open Lead General Manager
Polo Ralph Lauren
08.2021 - 09.2021
- Engaged with multiple Senior Managers, Home Office, and High-Value Clients daily.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Developed comprehensive business plans that aligned with organizational objectives while accounting for market trends.
- Established effective communication channels between departments to ensure smooth collaboration and timely project completion.
- Optimized inventory management practices, reducing excess stock while maintaining adequate supply levels for business operations.
- Delivered, along with my fellow team members, the most successful US Open to date exceeding a multi-million-dollar sales plan.
U.S. Open Associate Manager
Polo Ralph Lauren
08.2019 - 09.2019
Associate Manager
Polo Ralph Lauren
07.2018 - 09.2019
Education
Concordia University
St. Paul, MNNorth Hennepin Technical College
Brooklyn Park, MNSkills
- Team Engagement
- Operational Efficiency Management
- Critical Thinking Skills
- Team Collaboration
- Prioritization and Planning
- Customer Engagement Strategies
- Client Partnership Development
- Effective Sales Methodologies
- Needs Identification for Clients
- Lead prospecting
- Opportunity identification
- Customer-Centric Sales Strategies
- Solution selling
- Relationship cultivation
Timeline
Outside Sales Representative
Fastenal
02.2023 - Current
Account Specialist
Fastenal
08.2022 - 02.2023
Store Manager
Under Armour
02.2022 - 07.2022
U.S. Open Lead General Manager
Polo Ralph Lauren
08.2021 - 09.2021
General Manager
Polo Ralph Lauren
09.2019 - 01.2022
U.S. Open Associate Manager
Polo Ralph Lauren
08.2019 - 09.2019
Associate Manager
Polo Ralph Lauren
07.2018 - 09.2019
North Hennepin Technical College
Concordia University