Hi, I’m
Amy O’Connor
Sterling,US
Summary
Passionate about Palliative Care and Animal Assisted Therapy, driven to combine these areas to make a meaningful impact on the lives of patients and their families. Deep understanding of compassionate care during challenging times, dedicated to utilizing the healing power of animals to enhance well-being and emotional support. Integrating expertise in Palliative Care with passion for Animal Assisted Therapy to create a holistic and enriching experience for patients, ensuring comfort and overall quality of life.
Overview
18
years of professional experience
Work History
Walter Reed National Military Medical Center
Project Manager/Facility Dog Program Manager
03.2019 - Current
Job overview
- Expert knowledge and experience in use of animal assisted activities and therapy in the patient care environment with regard to clinical practice, infection control, long- and short- term administrative and clinical policies, standards of care and joint commission requirements
- Walter Reed Facility Dog Program Manager and Director of Training. Facilitated therapeutic and interactive experiences between the Dog and Patient throughout the facility to help reduce anxiety and increase feelings of well-being
- Coordinated with interdisciplinary teams teams to provide the highest standard in compassionate care.
- Monitored project progress, identified risks and took corrective action as needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable, organized and detail-oriented with a strong work ethic.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Walter Reed National Military Medical Center
Healthcare Resolutions Specialist/Healthcare Mediator
08.2007 - 03.2009
Job overview
- Facilitate neutral, independent and confidential (to the extent permitted by law) healthcare dispute resolution to achieve equitable resolutions for patients and providers following an unanticipated outcome of care or medical error
- Facilitate dispute resolution processes without bias by promoting transparency
- Served as a skilled communicator in difficult situations, offering the opportunity for non-economic resolutions, providing a compassionate face for the organization when unanticipated adverse outcomes occurred
- Serve as the Sub-Committee Chairperson for Medical Ethics Consultation
- Coordinating all Bioethics consults at Walter Reed Bethesda
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Skills
- Patient and Family Centered Palliative Care
- Expertise in Clinical Social Work
- Specialization in Animal-Assisted Therapy Techniques
- Project Management
Licenses And Education
- Project Management Professional (PMP), 2020, current, Project Management Institute
- ABC Certified Dog Trainer, 2015, current, Animal Behavior College
- Licensed Clinical Social Worker (LCSW), 1995, current, Name of LCSW licensing Authority
- Masters of Social Work (MSW), 1990, University of Michigan
- Bachelors of Behavioral Psychology, 1989, Eastern Michigan University
Timeline
Project Manager/Facility Dog Program Manager
Walter Reed National Military Medical Center
03.2019 - Current
Healthcare Resolutions Specialist/Healthcare Mediator
Walter Reed National Military Medical Center
08.2007 - 03.2009
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