Jeremy SOULES
Sterling,Virginia
Summary
Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones and budgets are met. Strong focus on team collaboration, adaptable to changing needs, enhanced safety and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities, a keen eye for detail and driving projects to successful completion.
Overview
18
18
years of professional experience
16
16
Years Construction Experience
9
9
Years Project Sales and Coordination Experience
1
1
Year Project Management Experience
24
24
Hours per day of Dedication
Work History
Assistant Project Manager
Sorensen Gross Company
07.2024 - Current
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Planned, monitored and analyzed project costs to meet financial goals.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Identified project risks through thorough analysis, implementing strategies to mitigate potential impacts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Pro Sales Specialist
Lowe's
05.2020 - 07.2024
- Work with 4 High-end property management companies to manage their projects across 12 communities and hotels. Assisting with product selection, procurement, logistical execution and follow up to ensure their remodels and retrofits are successfully completed within budget and time constraints.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different product options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all relevant brands and types of products available to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in multiple product categories.
- Increased business sales utilizing Salesforce based CRM.
- Managed projects from start to finish with consistent follow up, ensuring customer timelines and budgets were being met.
- Developed meaningful relationships with vendors and representatives enable to remain dynamic and innovative when sourcing materials and information pertaining to our clients projects.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
Territory Account Manager
Prosource Of Dulles
04.2019 - 05.2020
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
- Raised productivity by 40% by working closely with cross-functional team members
- Established and serviced 70 accounts in assigned territory
- Networked to build client base and promote products to new and existing clients
- Generated more than 150 leads per week and pursued opportunities to set up appointments and convert prospects into new customers
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one
- Landed 35 new customer accounts through effective customer service and powerful cold-calling scripts
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Cross-sold additional products and services to purchasing customers
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
- Answered customers' questions and addressed problems and complaints in person and via phone
- Negotiated and closed deals with minimal oversight
- Cold-called over 25 prospective customers daily with 3% success rate
Millwork Specialist / Pro Account Sales Associate
Home Depot Inc
03.2017 - 03.2019
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution
- Developed and significantly grew Pro territory over 2 years
- Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected
- Projected more than $1M in sales annually and achieved 135% of target
- Grew 20 assigned accounts more than 65% since assignment
- Partnered with management to develop strategic growth plan focused on driving store brand
- Worked directly with designers to ensure proper product specs and solutions to maximize territories performance
- Contacted customers via phone and email to explore connections, offer services and cement relationships
Lead Bartender
Longhorn Steakhouse
11.2014 - 02.2016
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Maintained an atmosphere of enthusiastic customer service
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 35%
Bar Manager/ Corporate Trainer
VAPIANO INTERNATIONAL LLC
02.2011 - 03.2013
- Taught new team members correct procedures for all areas of operations
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Collaborated on hiring and termination decisions with management
- Was promoted within 2 months to Corporate Trainer from bartender by utilizing an extremely short learning curve and adapting to standards of practice
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Plumber's Apprentice
Jesse Johnson Plumbing
04.2007 - 09.2012
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Organized and moved materials from truck to job site to support project requirements.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Filled pipe systems with water and air to determine location of leaks.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Planned pipe system layout, installation and repair according to specifications.
Education
High School Diploma -
Park View High School
Sterling, VA2003
Skills
- Project Management
- Safety Oriented
- Account management
- Highly competitive
- Sales expertise
- Client Retention
- Self-motivated
- Pipeline Management
- Multitasking
- Effective Communication
- Problem-solving aptitude
Accomplishments
- 5 employee of the month recognition awards with Home Depot
- Awarded 21 additional commendations through Home Depot for exceptional service and promoting shareholder values
- In only my second year at Lowe's I became the highest decorated employee in the district by achieving the Platinum Service star award, which immortalized my name in the Corporate 2022 yearbook, and I left the company with a total of 36 service star awards.
- Employee of the month at Lowe's.
- Presidents Club $1m at Lowe's 2022
- Presidents Club $1m and $2m at Lowe's 2023
- With a $2.5M initial budget, I added an additional $250k to the margin through vendor and subcontractor relationships, by way of negotiating budgets and driving time and material costs to a minimum.
Certification
- Millwork Design Certified
- OSHA 30 Hour
- Blueprint Reading 102
- Certified Forklift Operator
Timeline
Assistant Project Manager
Sorensen Gross Company
07.2024 - Current
Pro Sales Specialist
Lowe's
05.2020 - 07.2024
Territory Account Manager
Prosource Of Dulles
04.2019 - 05.2020
Millwork Specialist / Pro Account Sales Associate
Home Depot Inc
03.2017 - 03.2019
Lead Bartender
Longhorn Steakhouse
11.2014 - 02.2016
Bar Manager/ Corporate Trainer
VAPIANO INTERNATIONAL LLC
02.2011 - 03.2013
Plumber's Apprentice
Jesse Johnson Plumbing
04.2007 - 09.2012
High School Diploma -
Park View High School
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