A M Y O K I N O
Mesa,USA
Summary
Dedicated customer representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers.Reliable and driven with strong time management skills
Overview
15
15
years of professional experience
Work History
Dog Handler
2Darescue
Mesa, AZ
12.2013 - Current
- Implemented behavior management techniques to improve obedience and reduce concerning behaviors such as leash pulling.
- Watched dogs for signs of distress, medical issues, and behavior problems to keep owners informed.
- Used mobile application to communicate with new and prospective clients. Checked dogs' food and water supply to verify met basic needs.
- Walked multiple dogs in various weather conditions, picking up and disposing of all pet waste.
- Coordinated support tasks for animals such as grooming, washing, and bedding cleaning.
- Employed positive techniques to reduce anxiety in dogs and improve compliance. Kept animals safe, secure and well-fed at all times to promote the optimal learning environment.
- Documented the health, diet and behavior of all animals in the program. Interviewed potential families for dog adoption
Restaurant Care Specialist
Grubhub
Chandler, AZ
11.2019 - 10.2020
- Satisfied customers by delivering speedy and expert service for all Restaurants needs Assist restaurants with editing their hours on the platform
- Making corrections on their menu
- Providing technical help with their tablet
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty.
- Responded to customer questions and complaints and documented consumer communications.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Consistently met identified team and client performance metrics, goals, and deadlines.
Driver Care Specialist
Grubhub
Chandler, AZ
06.2019 - 11.2019
- Assisted drivers with reassigning orders
- Satisfied customers by delivering speedy and expert service for all drivers needs Provided expert service by communicating information to customers and following up on promises.
- Followed established protocols for escalating customer complaints to management. Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Researched issues across multiple databases to fully understand and address concerns.
- Answered 40+ inbound calls per day to offer diverse assistance and resolve customers' problems.
- Continuously met or exceeded daily service quality and performance scores. Engaged with customers to understand and resolve issues and answer product questions.
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
Member Service Representative
Tivity Health
Chandler, AZ
03.2019 - 05.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Looked up locations for members to go to the gym
- Directed inbound calls to appropriate departments or management as needed
Member Service Representative
StaffMark
Tempe, AZ
12.2017 - 03.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Provided locations for members to find gyms in there area
- Directed inbound calls to the appropriate departments
- Provided members with a list of amenities that was included with the membership
Esthetician
Esthetician
Maricopa, AZ
05.2010 - 05.2011
- Communicated with guests to assess skincare needs and design customized services to address individual goals.
- Documented all client intake data in [Software] and used as reference for continued service planning.
- Explained methods and benefits of all spa treatments to assist with service selection. Applied aseptic technique in all client spaces, sanitizing frequently to prevent germ exposure.
- Sold professional, medical-quality retail skincare products to provide at-home care.
- Performed customized facials, microdermabrasion, and waxing sessions. Demonstrated the proper cleaning and care procedures for the individual's skin type and recommended long-term regimens.
- Examined each client's skin with natural vision and magnifying devices to assess their skin's condition and appearance.
- Removed blackheads and other imperfections and cleansed clients' skin to clear away oil and residue.
- Coordinated the pre- and post-operative skincare for clients undergoing dermatologic procedures and plastic surgery.
- Minimized the risk of infection to clients by keeping all work areas and instruments clean and properly sterilized.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Education
Esthetician - undefined
Studio Academy Of Beauty
Chandler, AZ04.2010
Skills
- Attention to detail Issue resolution
- Outstanding people skills Detail Oriented
- Problem solving skills Excellent communication abilities Organizational Skills
Timeline
Restaurant Care Specialist
Grubhub
11.2019 - 10.2020
Driver Care Specialist
Grubhub
06.2019 - 11.2019
Member Service Representative
Tivity Health
03.2019 - 05.2019
Member Service Representative
StaffMark
12.2017 - 03.2019
Dog Handler
2Darescue
12.2013 - Current
Esthetician
Esthetician
05.2010 - 05.2011
Esthetician - undefined
Studio Academy Of Beauty