Work History
Timeline
Summary
Skills
Education
Overview
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Amy Olasupo

San Antonio,Texas

Work History

KYC Operations Associate Analyst

CITI BANK
San Antonio, Texas
05.2022 - Current
  • Independently conduct complex KYC/CDD investigations to verify client identities and ensure compliance with regulatory requirements.
  • Analyze customer documentation and financial data to identify suspicious activity and potential financial crime risks.
  • Utilize investigative platforms including Citi Screening, Customer 360, NetX360, CitiKYC, Aspen, Eclipse, and Citi Stars.
  • Handle escalated compliance cases requiring independent risk-based decisions.
  • Collaborate with wealth advisors, bankers, and compliance teams to resolve documentation and onboarding issues.
  • Prepare investigative reports and compliance documentation supporting regulatory adherence.

Fraud Operations Specialist (Costco Program)

CITI BANK
San Antonio, Texas
11.2019 - 05.2022
  • Investigated suspicious account activity and financial transactions to detect and prevent fraud.
  • Initiated dispute claims and secured accounts to mitigate financial crime risks.
  • Reviewed account activity patterns and identified irregular behaviors requiring escalation.
  • Conducted outbound investigations and customer verifications to resolve fraud alerts.
  • Documented case findings and ensured compliance with banking regulations and internal policies.

Bilingual Fraud Disputes Specialist II

JPMORGAN CHASE
San Antonio, Texas
05.2016 - 10.2020
  • Conducted financial fraud investigations on credit card and deposit accounts in compliance with Regulation E and Regulation Z.
  • Analyzed transaction data to identify fraudulent activity and recover funds using Visa and Mastercard dispute rules.
  • Prepared detailed investigative documentation and processed charge-offs within regulatory timelines.
  • Collaborated with internal teams and translated case documentation to support investigations and regulatory compliance.

Risk Operations Analyst II – Loss Prevention

JPMORGAN CHASE
San Antonio, Texas
03.2014 - 05.2020
  • Investigated high-risk financial transactions including wires, bill pay transfers, and electronic payments up to $750K.
  • Reviewed Suspicious Activity Reports (SAR) and OFAC alerts to detect potential regulatory violations.
  • Collaborated with branch leadership to verify large deposits and detect fraudulent instruments.
  • Analyzed financial behavior patterns to mitigate operational and financial risk exposure.

Fraud Recovery / Disputes Analyst

USAA
San Antonio, Texas
02.2019 - 08.2019
  • Conducted fraud investigations and processed chargebacks related to disputed transactions.
  • Verified account takeover cases using investigative tools including LexisNexis, ECAMS, and authentication logs.
  • Prepared dispute documentation including presentments, indemnity letters, and recovery actions.

Bilingual Online Banking Technical Support Specialist

WELLS FARGO
San Antonio, Texas
12.2009 - 08.2013
  • Resolved complex online banking issues and supported digital financial services.
  • Handled high-volume customer interactions while maintaining strong client service and compliance standards.
  • Documented customer issues and coordinated with internal teams to resolve technical and account concerns.

Timeline

KYC Operations Associate Analyst

CITI BANK
05.2022 - Current

Fraud Operations Specialist (Costco Program)

CITI BANK
11.2019 - 05.2022

Fraud Recovery / Disputes Analyst

USAA
02.2019 - 08.2019

Bilingual Fraud Disputes Specialist II

JPMORGAN CHASE
05.2016 - 10.2020

Risk Operations Analyst II – Loss Prevention

JPMORGAN CHASE
03.2014 - 05.2020

Bilingual Online Banking Technical Support Specialist

WELLS FARGO
12.2009 - 08.2013

Bachelor of Business Administration - Human Resources Management

University of Texas at San Antonio

Summary

Financial Crimes and Compliance professional with over five years of experience conducting fraud investigations, KYC/CDD reviews, transaction monitoring, and regulatory risk analysis within major financial institutions including Citi, JPMorgan Chase, USAA, and Wells Fargo. Proven ability to independently conduct complex financial investigations, analyze suspicious activity, and make risk-based decisions that comply with regulatory and legal requirements. Experienced handling escalated cases, identifying fraud patterns, and collaborating with internal and external stakeholders to resolve financial crime concerns. Bilingual in Spanish with strong investigative, analytical, and communication skills.

Skills

  • Financial Crime Investigations
  • Fraud Detection & Prevention
  • KYC / CDD Compliance
  • Transaction Monitoring
  • Risk-Based Decision Making
  • Regulatory Compliance (OFAC, SAR, Reg E & Z)
  • Escalation & Case Management
  • Financial Data Analysis
  • Suspicious Activity Identification
  • Cross-Functional Collaboration
  • Bilingual Communication (English / Spanish)
  • Microsoft Office & Compliance Systems

Education

Bachelor of Business Administration - Human Resources Management

University of Texas at San Antonio
San Antonio, Texas

Overview

16
16
years of professional experience
2011
2011
years of post-secondary education

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Amy Olasupo