Amy O'Neill
Plainfield,IL
Summary
Motivated professional with a strong work ethic and adaptability. Proven track record in customer service, multitasking, and time management. Capable of quickly acquiring new skills and working independently. Committed to delivering positive and memorable experiences for customers.
Overview
3
3
years of professional experience
Work History
Head Unit Secretary, Cardiac Telemetry 2 and 3.
Edward Hospital - Main Campus
Naperville, IL
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Monitored inventory levels and advised management of need for replenishment.
- Maintained patient confidentiality in line with HIPAA regulations.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Caregiver
Harvest In-Home Care
Plainfield, IL
08.2021 - 11.2024
- Educated families about available resources for home health care services in the local community.
- Monitored health and well-being of clients and reported significant health changes.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped clients get in and out of beds and wheelchairs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Supported bathing, dressing and personal care needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
High School Diploma -
Plainfield High School
Plainfield, IL06-1993
Some College (No Degree) - Aviation Administration
Lewis University
Romeoville, ILSkills
- Patient care and mobility assistance
- Medication administration and monitoring
- Vital signs assessment
- Nutritional planning and support
- Personal hygiene management
- Empathetic listening
- Client transportation services
- HIPAA compliance
- Dependability and responsibility
- State regulations knowledge
- Cultural sensitivity
- Verbal and written communication
Affiliations
- White Water Rafting
- Kayaking
- Boating
Languages
Italian
Elementary
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTimeline
Caregiver
Harvest In-Home Care
08.2021 - 11.2024
Head Unit Secretary, Cardiac Telemetry 2 and 3.
Edward Hospital - Main Campus
High School Diploma -
Plainfield High School
Some College (No Degree) - Aviation Administration
Lewis University
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