Summary
Overview
Work History
Education
Skills
Timeline
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AMY OSTRAND

Summary

Experienced Veterinary Leader with more than 12 years of experience in the field. Proven track record of successfully managing and leading teams, streamlining operations, and maintaining high-quality standards of care. Excels at building relationships with clients and staff and fostering a culture of collaboration.

Overview

16
16
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
Glendora, California
06.2020 - Current
  • Consistently maintained a VQS above 5.0 by ensuring high quality conversations around medical quality and fostering a culture of open, transparent dialogue within the team.
  • Assisted as Interim Field Director.
  • Market Unite Champion - worked in collaboration with Amy Walker to create the California Meal Waiver Reporting tool.
  • Market Workday Champion.
  • OWP Culture Champion.
  • Field Director appointed Doctor schedule leader - manage Doctor schedule for 13 hospital locations including extra doctor days, VetIQ Staffing and Locum coverage.
  • Initiated Border Collie successfully with new Doctor.
  • Interim Practice Manager - Banfield Rancho Cucamonga
  • Interviewed, onboarded and trained Practice Manager for Banfield Rancho Cucamonga.
  • Practice Manager Mentorship/Development - Continued development and support for 2 Practice Managers in the Orange County Market.

Practice Manager

Banfield Pet Hospital
Rancho Cucamonga, CA
03.2018 - 06.2020
  • Initiated dental days with new team through extensive training and surgery development.
  • Partnered with Chief of Staff to create a cohesive team environment.
  • Achieved improved Associate Engagement Survey results over prior years.
  • Assisted with onboarding and coaching 2 DVM Hires.
  • Consistent OGSM results.
  • Market OWP MVP Champion.
  • Market IAP Champion.
  • Assisted as Interim Field Director.
  • Interim Practice Manager - Banfield Apple Valley.
  • Interviewed, onboarded and trained Practice Manager for Banfield Apple Valley.

Practice Manager

Banfield Pet Hospital
Apple Valley, California
08.2014 - 03.2018
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Veterinary Assistant

Banfield Pet Hospital
Apple Valley, California
01.2010 - 08.2014
  • Answered owner animal health questions and advised on best care practices.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Client Service Coordinator

Banfield Pet Hospital
Upland, California
01.2007 - 01.2010
  • Educated clients on the importance of Preventive Care and Wellness Plans.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Answered owner animal health questions and advised on best care practices.

Education

HS Diploma -

A.B. Miller High School
Fontana, CA

Chaffey Community College
Rancho Cucamonga, CA

Skills

  • Organized
  • Problem Solver
  • Business Minded
  • Results Driven
  • People Centric
  • Goal Oriented
  • Multi-Unit Management

Timeline

Practice Manager

Banfield Pet Hospital
06.2020 - Current

Practice Manager

Banfield Pet Hospital
03.2018 - 06.2020

Practice Manager

Banfield Pet Hospital
08.2014 - 03.2018

Veterinary Assistant

Banfield Pet Hospital
01.2010 - 08.2014

Client Service Coordinator

Banfield Pet Hospital
01.2007 - 01.2010

HS Diploma -

A.B. Miller High School

Chaffey Community College

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AMY OSTRAND