Amy Owens
Fredericksburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proficient in handling complex customer issues and promoting positive experiences. Driven and organized with team oriented mentality and dedication to customer satisfaction. Business goals oriented with sales experience. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Relations Manager
Hendrick Honda
06.2008 - 01.2024
- Maintained customer satisfaction and customer retention
- Processed customer invoices and handling payments
- Monthly schedules for multiple department
- Account for daily deposits
- Manage Business Development call center
- Assist customer over the phone with scheduling appointments in high volume and fast pace call center
- Assisted Customers with their service needs for their vehicle.
Key Holder
Tuesday Morning
05.2006 - 06.2008
- Open and closed the store
- Accounted for daily sales and completed bank deposits
- Inventory counts
- Unboxed trucks and stocked shelves
- Assisted Customers.
Office Assistant
D & K Heavy Truck Repair
01.2005 - 01.2006
- Wrote up vehicles for service work
- Handled Vendor Accounts
- Filed invoices
- Made bank deposits.
Cashier
Giant Food
01.2004 - 01.2006
- Handled cash, credit card, and check transactions
- Made sure cash register was balanced at the end of every shift
- Assisted customers with locating items in the store.
Education
Skills
- Customer Service Management
- Manager/Leadership experience
- Computer Proficient
- Quick Learner
- Handling Payments
- Customer Surveys
- Business Development
- Customer Complaints Escalation
- Account Updates
- Team Member Training
- Business Retention
- Paperwork Processing
- Positive Attitude
Timeline
Customer Relations Manager
Hendrick Honda
06.2008 - 01.2024
Key Holder
Tuesday Morning
05.2006 - 06.2008
Office Assistant
D & K Heavy Truck Repair
01.2005 - 01.2006
Cashier
Giant Food
01.2004 - 01.2006
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