Amy Owens
Slocomb,AL
Summary
Dedicated professional with a history of exceeding employer expectations across diverse industries, including healthcare and hospitality. Leveraged cleaning and sanitization expertise at Extendicare Health Services to enhance patient well-being, while exceptional customer service skills fostered positive experiences at Waffle House. Achieved a notable increase in client satisfaction and referrals through proactive problem-solving and effective communication. Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
20
20
years of professional experience
1
1
Certification
Work History
House Cleaner
Amy Owens
03.2024 - Current
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Hospice Aide
Gentiva
08.2009 - 03.2024
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
Certified Nursing Assistant
Extendicare Health Services
05.2017 - 08.2019
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Certified Nursing Assistant
Signature Healthcare Brockton Hospital
09.2010 - 05.2015
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Server
Waffle House
05.2006 - 08.2009
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Receptionist/ Medical Records
Houston County Jail
08.2004 - 07.2005
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Cottonwood High School
Cottonwood, AL05.2005
Skills
- Cleaning and sanitization
- Customer Service
- Payment Collection
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- File Organization
- Hospitality services
- Skilled in Software
- Meeting Scheduling
- Mail Sorting
- Call forwarding
- Mail handling
- Performance Improvement
Certification
Certified Nursing Assistant
CPR
Timeline
House Cleaner
Amy Owens
03.2024 - Current
Certified Nursing Assistant
Extendicare Health Services
05.2017 - 08.2019
Certified Nursing Assistant
Signature Healthcare Brockton Hospital
09.2010 - 05.2015
Hospice Aide
Gentiva
08.2009 - 03.2024
Server
Waffle House
05.2006 - 08.2009
Front Desk Receptionist/ Medical Records
Houston County Jail
08.2004 - 07.2005
Cottonwood High School