Amy Palmer
Glen Burnie,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in HealthCare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patient's. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Compounding Pharmacy Technician
CVS Specialty Infusion Services
12.2022 - Current
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Made sure all licenses for Employee's and Pharmacy are up to date.
Customer Service Specialist
CVS HEALTH CORAM INFUSION
10.2019 - 08.2022
- Daily refills of home infusion patients
- Contact with patients, nurse's and doctors
- Verify insurance is active
- Data entry for new referrals
- Keep log on medical equipment that is assigned to our patients.
CPhT Certified Pharmacy Technician
MD ONCOLOGY - Columbia, MD
09.2017 - 10.2018
- Mix chemotherapy for patients in Infusion Center
- Ordering when needed
- Use Lynk machine for inventory and sign out medications for patients.
CSS
CORAM SPECIALTY INFUSION - Columbia, MD
04.2016 - 09.2018
- Daily refills of home infusion patients medications
- Contact with patients, nurses, doctors
- In charge of all Medstar patients
- Helped transition all Medstar transfer patients to HCN over 180 patients.
CPhT
Howard County General Hospital
06.2009 - 04.2016
- Mixed TPN for babies, chemotherapy, antibiotics, hydration, cardiac medications
- Answered calls from nurses, doctors and other employees
- Daily fill of pyx sis machine
- Filled new and refills for patients.
Education
High School Diploma -
Suitland High School
District Heights, MD05.1991
Skills
- Computer skills
- Hospital Experience
- Epic
- Order Entry
- Customer service
- Sterile compounding
- Data Entry
- Certified Pharmacy Technician (CPhT)
- Excellent Written and Oral Communication
- Scheduling
Certification
- PTCB, 02/01/18, 1/31/2024
- CPhT - Certified Pharmacy Technician
- Maryland, 06/01/22, 06/01/24
- Pharmacy Technician License
Timeline
Compounding Pharmacy Technician
CVS Specialty Infusion Services
12.2022 - Current
Customer Service Specialist
CVS HEALTH CORAM INFUSION
10.2019 - 08.2022
CPhT Certified Pharmacy Technician
MD ONCOLOGY - Columbia, MD
09.2017 - 10.2018
CSS
CORAM SPECIALTY INFUSION - Columbia, MD
04.2016 - 09.2018
CPhT
Howard County General Hospital
06.2009 - 04.2016
High School Diploma -
Suitland High School