Lismary Delacruz
Manchester,United States
Summary
Attentive Police Dispatcher bringing 3 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
8
8
years of professional experience
Work History
Compounding Pharmacy Technician
Prescription Center
01.2023 - Current
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Streamlined workflow for increased efficiency in medication preparation and dispensing.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
- Provided exceptional customer service, addressing questions and concerns regarding compounded medications.
Police Communications Dispatcher
Manchester Police Department
09.2020 - 12.2023
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used CAD/RMS to track and maintain case incident numbers and logs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
Student Loan Counselor
NH HIGHER EDUCATION
09.2015 - 09.2020
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Education
Bachelor - Criminal Justice
Southern New Hampshire University
Hooksett, NH09.2020
Skills
- Data entry / Computer Proficiency
- Decision Making / Conflict Resolution
- Geographical Knowledge
- Public Safety Awareness
- Multitasking Abilities
- Analytical Skills
- Problem Solving / Critical Thinking
- Attention to Detail
- Adaptability
- Emergency Response Procedures
Accomplishments
Achieved Non-Sworn Employee of the quarter twice in the same year 2022 by Chief of Police Allen D. Aldenberg through effectively helping law enforcement.
Languages
Spanish
Native or Bilingual
Timeline
Compounding Pharmacy Technician
Prescription Center
01.2023 - Current
Police Communications Dispatcher
Manchester Police Department
09.2020 - 12.2023
Student Loan Counselor
NH HIGHER EDUCATION
09.2015 - 09.2020
Bachelor - Criminal Justice
Southern New Hampshire University
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