Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Housekeeping Room AttendantHotel HousekeeperWork Type
Full TimeLocation Preference
On-SiteLocation: Traverse City, MI
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Amy Parrish
CLEANING TECHNICIAN
Traverse City,MI
Work Preference
Summary
Dynamic professional experienced in managing cleaning operations and building strong client relationships. Proven ability to train and lead teams, ensuring high-quality service and operational efficiency. Eager to leverage skills to enhance business performance and customer experiences.
Overview
38
38
Years of experience
Work History
Owner And Cleaning Technician
A and P Residential Cleaning Services
Traverse City, MI
07.2008 - Current
- Managed daily operations, ensuring high-quality cleaning standards and client satisfaction.
- Developed and implemented efficient scheduling systems for staff assignments.
- Trained new employees on cleaning techniques and safety protocols.
- Oversaw inventory management, maintaining supply levels for operational efficiency.
- Analyzed market trends to identify growth opportunities and inform strategic decisions.
- Oversaw daily operations, ensuring compliance with industry regulations and safety standards.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
General Production Worker
Sara Lee Bakery
Traverse City, MI
06.2001 - 12.2008
- Monitored product quality during production, identifying defects and ensuring compliance with standards.
- Collaborated with team members to streamline workflows and enhance productivity on the production line.
- Operated production machinery to ensure efficient and smooth bakery operations.
- Trained new employees on safety protocols and operational procedures to maintain a safe work environment.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
Housekeeping Room Attendant
Park Place Hotel
Traverse City, MI
03.1995 - 07.2001
- Cleaned and sanitized guest rooms following established standards to maintain high cleanliness levels.
- Inspected rooms for maintenance issues, reporting concerns promptly to ensure guest satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Stocked and organized cleaning supplies, optimizing efficiency in daily tasks and workflow management.
- Trained new staff on housekeeping procedures, fostering a culture of excellence and teamwork.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to a healthy environment for guests.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Maintained a detailed a detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
Hotel Housekeeper
Stone Brook Lodge
Waynesboro, TN
07.1988 - 02.1995
- Oversaw daily cleaning operations, training new staff on best practices and safety protocols.
- Streamlined room turnover processes to enhance efficiency and reduce wait times for guests.
- Implemented inventory management strategies for housekeeping supplies, minimizing waste and costs.
- Maintained high cleanliness standards in guest rooms and common areas, ensuring guest satisfaction.
- Developed and maintained positive relationships with guests, addressing concerns promptly to ensure comfort.
- Conducted regular inspections of cleaned areas to uphold quality control standards across the lodge.
- Collaborated with maintenance team to report issues promptly, improving overall facility upkeep and guest experience.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and a a tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to a positive work environment and maintain reputation of the hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at the end of each shift to prepare for the next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout the day to maintain sanitary levels of trash cans on the premises.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
- Improved room readiness efficiency with thorough and systematic cleaning protocols.
- Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
Education
High School Diploma -
Traverse City Senoir High School
Traverse City, MI06-1988
Skills
- Operational planning
- Small business operations
- Networking
- Customer relations
- Quality assurance
- Client service
- Relationship building
- Verbal and written communication
Timeline
Owner And Cleaning Technician
A and P Residential Cleaning Services
07.2008 - Current
General Production Worker
Sara Lee Bakery
06.2001 - 12.2008
Housekeeping Room Attendant
Park Place Hotel
03.1995 - 07.2001
Hotel Housekeeper
Stone Brook Lodge
07.1988 - 02.1995
High School Diploma -
Traverse City Senoir High School